Hi all,

I originally replied to a similar topic here,

 but since that thread is marked as solved and was posted 7 months ago, I wasn’t sure if it would receive any updates or responses. So, I’m creating this new topic to raise awareness of the issue in case others are experiencing the same.

Our team is encountering a significant disruption with LucidChart’s print functionality. When we select “Print” from the menu, it initially opens the LucidChart print dialog, where we can choose between “Full Canvas” or “Divide by Page Tile”—we typically select “Divide by Page Tile.” Normally, this action would then open the Chrome print dialog to let us print directly to our network printer. However, now, instead of opening the Chrome print dialog, it immediately brings up a save file dialog to save the document as a PDF, with no direct print option available.

This change has impacted our workflow, as it adds unnecessary steps: we now have to save the file, open it manually, print, and then manage or delete extra files that we didn’t need before. I’d like to know if this change is due to a recent LucidChart update or if it’s potentially a browser compatibility issue.

If anyone has experienced this or found a workaround, we’d appreciate any guidance. Thanks in advance for any insights, and I hope this post reaches those who may be able to help!