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Admin unable to reset License settings

  • November 6, 2024
  • 3 replies
  • 39 views

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I am unable, as the admin on an enterprise account, to reset the License settings > Lucid Suite settings or License settings > Lucidscale settings under the “Customize Lucid* license request dialog”.  My original configuration settings are all that stays.  I do click save changes and when I try to navigate to another page it again says I will lose my settings if I don’t hit save and I click save on that dialogue box. 

Why am I unable to make changes to this customization I originally set?

Best answer by Hannah

Hey @kmdchew !

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

 

Comments

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  • Lucid support team
  • November 6, 2024

Hi @kmdchew !

Thank you for posting in the Lucid Community! 

This issue has been reported to our development team. We apologize for any disruption this may cause, and I will update this thread with any new information about a fix.
Please follow along on this thread for updates, and post any additional questions or concerns below


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  • Lucid support team
  • Answer
  • November 8, 2024

Hey @kmdchew !

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

 


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  • Author
  • November 8, 2024

This has been fixed for Lucidsuite (yay) but not for Lucidscale (boo).