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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6325 Topics
M
michaelsproles
asked in Product Questions
How Can I link to another part of a page?

Trying to create a link in a process diagram to another part of the page that has more detail.  I can link to another page or another document, but how can you create a link to another part of the same page?

631
Leah W
A
Angel Bustamante
asked in Product Questions
Duda

Hola, buen día; Estamos considerando migrar a este programa, el día de ayer estuve explorando la plataforma y lo que buscamos aparentemente lo hemos encontrado aquí. Solo me surgió una cuestión ¿A la hora de a hacer el organigrama los participantes se ligan a los diagramas? es decir, En el organigrama en el área de Ventas se tiene como participantes al Ejecutivo de Ventas, ese participante se puede ligar automáticamente o manualmente a los diagramas donde participe el Ejecutivo? ¿o no se cuenta con esa función?

241
Leah W
A
Anton Tsarkov
asked in Admin Questions
Change user e-mail in Admin console

Hello, i try to change user email in admin console but changes does not apply and there is no any errors appear.When i try to change user e-mail dialogue window asking me for my admin password, but i’m logging with Google SSO.I try to use my G-mail account password and try to apply changes without password but there no any difference: no changes and no errors.Can you please help here ? 

511
Phillip W
J
jkim
asked in Admin Questions
Text box is greyed out during presentation

So I am trying to add a Title to in my presentations but when I add a text box and view it in presentation mode the box is and text are greyed out.  

671
Adam Y
M
MohammedAhteshamPREDICTif
asked in Product Questions
Shared folder content Lucidchart permissions

I have created a Folder under my Documents.I shared this Folder with my Team of 10 people. (Permission level: View & Edit)If I move a Lucidchart “LC” into this folder, will all 10 people of my Team have access to the Lucidchart LC?If yes, then what level of access would they have? - View only? Edit?

682
mfriedman
Lucid Legend Level 3
S
Steven Da Silva Opskings
asked in Product Questions
Sharing with External Clients

Hello,  We have a company lucid chart account, we store maps for each of our clients. We want our (external) clients to be able to access and edit their maps with a free account ideally. When we share it directly with them with edit access, they get a “You are out of shapes” prompt. Is this possible to accomplish? Do I need a specific plan?  

493
mfriedman
Lucid Legend Level 3
S
ShawnHu
asked in Admin Questions
My own lucichart docs are invisible under Home > My documents

For some reason, I cannot see most of lucicharts that I created previously under Home > My documents.  I still can access them if I have the direct URLs and make a duplicate of them. Then the copy will be shown in above place. Can you help to figure out why and fix this. Thanks!  

181
Cydney E
K
kotek001
asked in Admin Questions
Staff Leaver

One of our staff members is leaving. What will happen to her Lucid Charts?Will they be assigned to Admin (me) when I delete her accountAnd how can I transfer her work to the next person who takes over her role?Thanks 

353
Abigail M
Ed G
Ed G
asked in Product Questions
Blue Border around shapes

When I add shapes to a page LC boxes all the shapes with a single blue border. This creates a large blue box. Is this an option or standard. Can it be turned off? (What is it called?) Thanks.

10111
L
Ben S
Ben S
asked in Product Questions
Adding flow chart lines (retrospectively) to multiple layers

Hi,I’ve created quite a complex flow chart that displays multiple business processes across multiple divisions/departments. I didn’t know about layers before i created this. It seems that i’m unable to create a layer, that includes process boxes, with all its connecting lines retained to another layer?  I’ve worked out i can hold option key (mac keyboard) to connect multiple layers. This is fine if i’m building layers as i go, but i didn’t so is there any way of doing this retrospectively.Any help would be appreciated.Cheers Ben

12910
Micah
N
NataliaGolikova
asked in Admin Questions
Confluence spaces migration

We need to migrate one Confluence Cloud instance to another Confluence Cloud instance and would like to keep our Lucid chart embedded links without changes.Is it possible? I saw some articles in the Help Center that Lucid Chart doesn’t support it.We have many pages with Lucid Chart graphs and it will be a big effort updating all links manually.Thanks! 

181
Adam Y
Leah W
Leah WLucid support team
published in Product Questions
Accepting Collaboration InvitationsFAQ

If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. Accept through your Lucid Account:If a user has invited you to collaborate on a document via the email linked to your Lucid account you will receive a notification in your Lucid account.You can accept the invitation by navigating to the notification bell in the top-right corner of your main account page   Click on the notification bell to open your notification drop down list Select the notification with the corresponding user name and document name. For example:

1313
mfriedman
Lucid Legend Level 3
D
daniel.tornieri
asked in Product Questions
how disable team space ?

How to disable team space? We don't like this feature, it just gets in the way. It would be better just the folders. I can't manage the contents.

271
Phillip W
T
Tartansnake
asked in Product Questions
Calculate connections

Is there a way to automatically calculate how many lines are connected to a box in the flow chart?And if so, can you calculate in & out? I’m trying to work out how many times an item in used.  

422
T
J
jbresnen
asked in Product Questions
Can a non-licensed user print a Lucidchart?

We use Lucidchart to create floor maps of our office.  When users view the maps, they cannot print to PDF.  It seems very likely this is a problem because the users are not licensed.  Does anyone have thoughts about how to allow users to print our floor maps?

191
Addie
Lucid Legend Level 8
K
Keith Everett
asked in Product Questions
Exported images cropped

When I export images using the “Export Selected” feature the bottom and left of the image are cropped a few pixels. Happens regardless of what file type I select.This does not happen all the time but more often than not it does.My workaround is to add an invisible object to the corner of the any experoted image so that the real image does not get cropped. But this takes too much time and is annoying.  I wish this were fixed permanently. 

1013
Addie
Lucid Legend Level 8
A
Admin Diana
asked in Product Questions
Editor role question

Why can’t I edit an org chart as editor.Background:  I’ve used Lucid for a few years for org charts and was owner of our accounts/charts.  Was taken off as owner and added as an editor.  Another employee produced new org charts. I need to update by adding new people under a manager, move people from one manager to another manager, and more, however, I cannot make ANY edits on the org chart with the exception of deleting a box/role.  What gives?  What can an editor actually do?  I’ve never seen this before.  

211
Leah W
Dikla P
Dikla P
asked in Product Questions
On Page reference

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

263
Phillip W
C
Cyrus
asked in Product Questions
Permissions for sharing doc in a team folder

I got this question from a user. Any insights? Sounds like there won’t be a good answer for him, but I figured I’d ask. Not sure who “owns” lucid account and teams nowadays but is there any way to allow sharing documents (at least read only or comment) to people outside of the team? I lose ability to share my own documents as soon as they’re moved into the team directory which is very annoying because I have to then copy them back to my own directory and share from there thus leading to changes made in one version being lost in another.

551
Vince B
Lucid Legend Level 3
J
jallison
asked in Product Questions
URL issue

I have an issue with URL’s in my XL not showing on my Org chart. All inks are valid and can be pasted directly into a browser. Please see links below.This link works in the chart: https://www.ceto.com/hubfs/vdegennaro.jpgAnd this link does not:https://www.ceto.com/hubfs/Headshots%202022/barry.jpg This link above and other’s with a similar URL do not render correctly on the chart.  

323
Leah W
itay.baranes@cyberaseon.com
itay.baranes@cyberaseon.com
asked in Product Questions
Open a document in read-only mode

Is there a way to open a document in read-only mode ?  Every time I open a document and just view it and maybe set zoom ratio for example the document is updated with my name as last editor. Thanks

1695
Micah
Micah
MicahLucid community team
published in Admin Questions
Lucid’s new organizational group experience: why wasn’t my Enterprise account automatically migrated?F.A.Q.

Update for October 2024:The organizational groups experience for Enterprise accounts is now available for accounts using SCIM! Tip: If you currently use allotments and/or group admins and wish to continue using those features, you need to wait until our next migration solution is ready. If you don’t use those particular features or if you're okay with losing functionality for allotments and group admins, you can choose to follow the migration steps outlined in the resources below.The migration instructions can be found in the following resources, depending on which IdP you are using:Okta migration article Azure migration article SCIM 2.0 custom apps postOn December 18th, 2023, we released a new organizational group experience for Enterprise accounts to be even more functional and useful. With organizational groups, you can better organize the users on your account and assign an Organizational Group Admin to streamline and simplify user and license management. Many accounts were automat

22360
Micah
S
Stephen Waggoner
asked in Product Questions
HR

I am trying to create an organizational chart and need to list employees under the supervisor instead of laying them out horizontally.  Surely there is an easy way to change a setting and do this. 

191
Phillip W
F
froggyfroyo
asked in Product Questions
HOW DO YOU TURN THE DRAW FEATURE OFF IM TEARING UP IM SO CONFUSED

Hi I just started using Lucidspark like forty minutes ago. I don’t know what I did, I must have clicked something, because the next thing I knew I was suddenly drawing on literally everything!!!! I’m so confused why this happened and how to turn this thing off!!!! Please help I’m crying and I don’t know what to do! 

2781
Coumba D
G
giogura
asked in Admin Questions
Can't create new diagrams from UMLs branch/ merge and start figures. You no longer get the "blue dot" that allows you to draw lines

Blue dots that late you create a new line is no longer shown for activity diagrams branch and start figures. This makes diagramming very difficult

181
Leianne C
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