Peer Support

Hello all, I would like to ask the community whether there is a lean way to use Lucid (chart or spark) for taking “hand-written” notes on a tablet with a stylus pen. I normally use One Note for this. We currently use Lucid chart to make flow diagrams in projects, but I was wondering  whether this use case would be possible, with the idea of integrating more stuff in just one environment. Thanks!

Hello, I am trying to create a toggle layer but there is no Layer option in my action panel even though I have created a layer. 

I have a specific use case where I use Lucid to develop a workflow for a sales conversation, then I need to take that workflow and put it into Prezi.  I can demo this but would love to pick someone’s brain over there.  Hopefully you have my account info.  Thanks!  Bruce Milligan

Hi  I received an invitation to open a lucidchart document once I click on the button/link on the email it said "to view this document you need to be a member of the account it was shared from." I am using a company email and I believe my team is using a company email as well.  How do we resolve this problem? Thanks!

Hi there all documents I have access have a default /edit? mode. I think it would be valuable to be able to open at will documents with /view? or even have the possibility of setting the default mode. Accidents happen and minor to no changes cause changes to the change history which pollutes the history tree for no reason. Request #1: Allow opening files in View-only mode (e.g.right click to show option or the [Open] Button changes to [View-Only] while pressing a key on the keyboard Ctrl for example); Request #2: Allow users and admins to set a default opening mode; Request #3: in View-Only a button to open in Edit mode; While thinking about it it would take away a lot of the fear that users do have of making changes inadvertedly while the document is open

I am trying to export the content from a swim lane process flow shapes - including the comments and notes attached to the shapes. I tried to export it into CSV but i noticed it does not export the notes and/or comments.Anyways i can do that?

I have 2 green text boxes. I added one more in white. When I tried to move the first green box the format just disappears! And it leaves without format!.

I am  not able to import my visio file into lucid chart, please help

Guest user URL can no longer be issued. I searched for how to set it up, but I can't find it. I can't reach security. How can I publish it?

I am trying to wrap text around photos.  But when I select text, the contextual panel does not give me the option to wrap text, despite YouTube videos showing otherwise.  What am I missing?  Thanks for the help!

We’ve noticed recently that the published URLs are no longer working for our non-lucid users. We use this quite often. They’re seeing “404 Page Not Found. We couldn’t find the page you were looking for” and it looks like its displaying on our SSO screen. Has anyone delt with this? I don’t see an option to enter a support ticket?

I’m migrating our company from Okta to Entra for SSO and provisioning. I successfully migrated SSO for Lucid over to Entra, but provisioning is presenting an issue.I have set it up in Entra exactly as described in Lucid’s documentation, but Entra is reporting the following error when trying to provision on demand:  3. Match LucidUser between Microsoft Entra ID and Lucid EntrySynchronizationErrorResultFailureDescriptionFailed to match an entry in the source and target systems User '[redacted user email address]'ErrorCodeUnSpecifiedErrorMessageExpecting state 'Element'.. Encountered 'Text' with name '', namespace ''.ReportableIdentifier[redacted user email address] The username between the two systems match exactly, and SSO works fine, so I’m not sure what the disconnect here is.

Each time I login to Lucid.app, I suddently remember why I was so annoyed the previous session.Your endless captchas are so annoying and many of the pictures are of so poor quality one can only guess if there is…. a bicycle there or not.When I finally think it is over when I click Verify, there you impose another round of captcha.This is so bloody annoying I’m about to give-up and cancel my licencePlease be sensible about your login process!!

I'm working with an organizational chart that includes multiple employees with the same name in different teams. For example:John - HR Admin John - HR Benefits Sarah - HR BenefitsI want to accurately count the total number of unique employees, regardless of their team assignments. In this case, the correct count should be 2 (John and Sarah).

After the update moving items forward and backward is freezing up my lucid chart. I can move them all the way to the back or all the way to the front without issue. Anyone else experiencing the same?

Hello, I have two shapes, one is a milestone and the other is a divider, that represent the current date. They both move on a timeline. Currently I move them manually to the current date, however I was wondering if there was a way to set the milestone and divider shapes to move on the timeline to the current date automatically? Thanks for the help in advance!  

I’m trying to import an AWS account using the python script method and keep getting this error importing the json file for multiple accounts.  I’ve done it this way many times in the past, but now I can’t get any account to complete successfully.  Am I the only one having this issue?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion 

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -  

I need to link PDF’s in an external network.  The end user wants to store the workflow documents as PDF’s and store them in their local network.  The issue I am running into is that the links are obviously broken (I linked them as URL’s while we documented the processes) when I create the PDF.  I need to know if it is possible to link the PDFs, after they are stored in the network.  And if so how is this done?

Hi I am using this quite cool feature "Markup" for UML Sequence this allows me to "write" the sequence diagram.   I am able to add a note using "note light/left: {myNote}"   Is it possible to add a line break and write the note over multiple lines?   Best

in the web app it’s working fine, but in the app it’s completely white screen just launching the app.

Hello, I used to love Jamboard and the fact that every Jam contained separate numbered frames where I could ask my  students  to go , how can I re create the same with Lucid sparks? separate question:  190 of my jamboard could not be imported  

Hi, For example, we have created a sticky note and we want to take the line we extracted from it on a image and put it, but the system does not allow this and asks us to leave it on one of the ports on the 4 sides of the image. However, after waiting for a few seconds, the system allows us to drop the arrow on the image. Normally, in other applications that include whiteboard, there is either a button for this (for example, in some whiteboard applications, when holding down CTRL, the snapping feature of the line turns off and we can easily leave it wherever we want) or it allows it by itself. I couldn't find any easy way to do this in Lucidspark, and that's a vital feature for us. In addition, while pressing L to draw a line is sufficient in most whiteboards, in Lucidspark it is also necessary to make a choice for this, and I think this is something that slows down the work. Do you have a solution for these? Kind regards.