My documents are lost

Hi

I was working on a diagram and came back a few hours later and all of my documents were gone. All that I see are the shared diagrams. I had previous opened a ticket back on 11/19 and had not received any response from support.

Please help in restoring my documents.

Hi ​@Thomas L, thanks for adding to this thread! I was able to locate a support ticket associated with your email address. It looks like a response was sent out to you, but we did not receive a response back from you. I apologize if you sent a response that was not received correctly or if that response was sent to your spam folder. 

Would you mind reviewing the points in our Troubleshooting: Lost documents or work article to see if this might help you locate your work? If you’re still unable to locate your work, please let me know!

Hi Amelia,

Thank you for your acknowledgement. The only email I received was only the automated response when I first submitted the ticket. No additional email ever received (nothing in the spam folder). I tried the helpful tips but no success.

Thanks for following up, ​@Thomas L! Since I will need additional account information from you, I will convert this post to a new support ticket. Please watch your email inbox for further correspondence. 

Thank you. I will look for it