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Nov 23, 2024 12:13 AM UTC
Solved

PNG Export includes extra whitespace

I exported a diagram as a PNG and it includes extra whitespace, even though the preview for the export shows no whitespace included. I can’t include screenshots because the information is sensitive to our organization, but here is the drawing link: {{link redacted because apparently this is public}}

Ambar D
Ambar DAnswer
Lucid community team
Dec 3, 2024 4:10 PM UTC

Hi ​@mgordonatfivetran, thank you for posting in the Lucid Community! I sincerely apologize for my delayed response here, but since this deals specifically with your account, we have moved this to a private ticket. 

The team works through tickets in the order they are received, and you should have received a response to your email associated with your Lucid account. Please refer to that email for further correspondence. 

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Ambar D
Ambar DAnswer
Lucid community team
Dec 3, 2024 4:10 PM UTC

Hi ​@mgordonatfivetran, thank you for posting in the Lucid Community! I sincerely apologize for my delayed response here, but since this deals specifically with your account, we have moved this to a private ticket. 

The team works through tickets in the order they are received, and you should have received a response to your email associated with your Lucid account. Please refer to that email for further correspondence. 

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