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PNG Export includes extra whitespace

  • November 23, 2024
  • 1 reply
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I exported a diagram as a PNG and it includes extra whitespace, even though the preview for the export shows no whitespace included. I can’t include screenshots because the information is sensitive to our organization, but here is the drawing link: {{link redacted because apparently this is public}}

Best answer by Ambar D

Hi ​@mgordonatfivetran, thank you for posting in the Lucid Community! I sincerely apologize for my delayed response here, but since this deals specifically with your account, we have moved this to a private ticket. 

The team works through tickets in the order they are received, and you should have received a response to your email associated with your Lucid account. Please refer to that email for further correspondence. 

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Ambar D
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  • Lucid community team
  • Answer
  • December 3, 2024

Hi ​@mgordonatfivetran, thank you for posting in the Lucid Community! I sincerely apologize for my delayed response here, but since this deals specifically with your account, we have moved this to a private ticket. 

The team works through tickets in the order they are received, and you should have received a response to your email associated with your Lucid account. Please refer to that email for further correspondence.