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Bug with "Upgrade for unlimited editing"

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Hi - I’m unable to edit this file: https://lucid.app/lucidspark/06e38a38-e7a2-42c3-bd88-5130f2f26de5/edit?invitationId=inv_6ed30cf0-7805-4c6e-a6dc-aa25ae0a5892&fromLoginFlow=true&page=0_0#. It says I can only edit my 3 most recently created boards, however, this is the most recently created board so not sure why it’s not working

Leianne CAnswer

Lucid support team

Hi everyone! I have good news, this bug has been resolved! I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

A

agowland

I’m also having this issue. I only have 3 boards overall, and everything was working fine yesterday...

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L

lina

I only have 3 boards, yet the app says I can no longer edit one of my boards, only view it. I have exams coming up and would like to continue working. Can this be resolved? Thank you in advance.

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L

lina

I’m having the same problem … I also only have 3 boards and everything was working fine yesterday to. maybe there is a problem with the app?

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Z

z cater2meAuthor

I had to upgrade in order to use my board, which is not fair

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Leianne C

Lucid support team

Hi all, thank you for posting in the community. Would you mind sharing a brief description of the steps you took that led up to the popup message showing?

To help us narrow down the potential cause of the issue, could you please try the following troubleshooting step?

Try this in private or incognito window. For help with opening an incognito window, please see this community post (in English).

Please let me know if the issue persists after trying the step above, or if you have any questions!

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I have the same problem. I have only 3 boards in total and now cannot edit the main board I have been using all the time.

Maybe it counts „the last three boards created“? I might have created a fourth one sometimes and deleted it. While the main board I am using might indeed be older? But that behavior does not make sense.

It must be a bug.

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Leianne C

Lucid support team

Hi all, thank you for sharing additional details to help us take a closer look. It looks like you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

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U

u1986026

Hi Lucid community?

Does someone know why, if the limitations are just 3 documents for free account, and I have exactly 3 documents (which logically means that those 3 documents will always be the most recent documents), I can no longer edit them?

Do they also expire or have a data restriction to be considered recent?

Thanks,

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L

lina

Hi all, thank you for sharing additional details to help us take a closer look. It looks like you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Is there any idea when it’s gonna be fixed? I need my things I made on there… My exams are soon. Thank you!

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