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November 28, 2024
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Bug with "Upgrade for unlimited editing"

  • November 28, 2024
  • 19 replies
  • 260 views

Hi - I’m unable to edit this file: https://lucid.app/lucidspark/06e38a38-e7a2-42c3-bd88-5130f2f26de5/edit?invitationId=inv_6ed30cf0-7805-4c6e-a6dc-aa25ae0a5892&fromLoginFlow=true&page=0_0#. It says I can only edit my 3 most recently created boards, however, this is the most recently created board so not sure why it’s not working

 

Best answer by Leianne C

Hi everyone! I have good news, this bug has been resolved! I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

Comments

December 2, 2024

I can not edit my most recent document, it comes as read only. Even though it is one of my 3 most recent documents

December 2, 2024

I have the same issue. I only have three documents but one of them is locked from editing anyway (the one I need to use of course!)

December 2, 2024

Hi all, thank you for sharing additional details to help us take a closer look. It looks like you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below. 

I switched my grad school thesis planning and writing to Lucid last month or the month before, as well as the project planning and collaboration for my paid research work. I haven’t been able to work on either for four days because of this bug. I understand identifying, replicating and repairing bugs takes time. Can you or the devs recommend any workarounds in the meantime? 

December 2, 2024

Thanks ​@Ambar D Here’s an screenshot. It is in spanish.
I can provide more info if you ask me

 

I have just 3 documents and nothing in the bin or anywhere else.

Thanks once again !

Ambar D
Lucid community team
December 2, 2024

Hi ​@u1986026, thank you for providing those screenshots! It does appear that you’ve encountered a bug, and it has been reported to our development team. I apologize for any disruption this may cause. 

I am merging this post with the one below, where the bug was originally reported. We will update the thread with any information about a fix. Please follow along for updates, and feel free to post any additional questions or concerns.

 

Ambar D
Lucid community team
December 2, 2024

Hi all, thank you for sharing additional details to help us take a closer look! I apologize for any disruption this may cause to your workflows. As a workaround in the meantime, I would suggest the following. 

If you would like to edit documents that are view-only I would recommend making a duplicate of the document using the following steps:

  1. Navigate to your 'My Documents' tab, right-click on the document, and select 'Duplicate.'
  2. The system will prompt you to rename your duplicated document, and it will be saved as the 'most recently edited,' enabling you to make changes.

This approach can be applied to any documents that are later set to view-only. Additionally, you can delete any old iterations of the document without compromising your edits made to your new document. 

Please follow along on this thread for updates, and feel free to post any additional questions or concerns below!

December 3, 2024

Reporting this as a bug, as the “Create a new topic” user interface will only allow me to select “Question”, not “Bug”

Bug: I received the following message when trying to modify a document:

“You are on a free account and can edit your 3 most recently created documents. This document is view only because it is not one of your 3 most recently created document. Upgrade for unlimited editable documents”

  1. This is my most recently created document
  2. I was able to edit this document last week (post my subscription running out which happened several months ago), now I cannot.

I believe the above message is at worst, a bug, and at best misleading. Are there other criteria that determine if you can edit a document on a free account?

Ambar D
Lucid community team
December 3, 2024

Hi ​@jo629, thank you for helping to bring this to our attention and posting in the Community! You are correct - you have identified a bug, and it has been reported this to our development team. I have merged your original post into this thread where the bug was originally reported. Please follow along on this thread for updates, and post any additional questions or concerns below. 

I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. In the meantime, I recommend the following workaround:

Hi all, thank you for sharing additional details to help us take a closer look! I apologize for any disruption this may cause to your workflows. As a workaround in the meantime, I would suggest the following. 

If you would like to edit documents that are view-only I would recommend making a duplicate of the document using the following steps:

  1. Navigate to your 'My Documents' tab, right-click on the document, and select 'Duplicate.'
  2. The system will prompt you to rename your duplicated document, and it will be saved as the 'most recently edited,' enabling you to make changes.

This approach can be applied to any documents that are later set to view-only. Additionally, you can delete any old iterations of the document without compromising your edits made to your new document. 

Please follow along on this thread for updates, and feel free to post any additional questions or concerns below!

 

Leianne C
Leianne CAnswer
Lucid support team
December 4, 2024

Hi everyone! I have good news, this bug has been resolved! I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.