Lucid charts has been slow, sluggish, throwing errors for a few weeks now. What happened? Please fix this. We use this every day across our organization. I use Google Chrome, nothing changed on my end. Clearly you are having performance issues on your side. Also, it definitely started one day when I received a ton of java script errors and other things due to some sort of change you made.
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Hi
- Can you try opening your document in a Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.
- Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?
- Having many page tabs, large canvases on each tab, and a high number of shapes on each canvas all increase the time it takes to load and update when changes are made. If you are working on a very large document, you may consider breaking it into several smaller documents to improve performance.
If the issue persists, please send the following information:
- A screenshot of any error messages or pop ups that appear.
- Is this occurring with all of your documents or just one?
- A description of any document or other changes that happened leading up to this slowness.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thank you for your help and patience!
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