I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.
Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198
https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198
Hi Olga,
Thanks for reaching out - sorry to hear that the Jira Cards aren’t working as you expected. I can’t access the link that you’ve shared but would be happy to see what I can do to help. To clarify, is the status Jira Issue that you’ve imported into lucid as a “Jira Card” not syncing when you change it in Jira? For example, you change the status in Jira to something like “Closed” and it still shows a previous status in Lucid?
If you are able to share screenshots, that would help as well.
Thanks,
Spencer Cowley
Product Manager
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.