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Lucid Jira send box ticket status is not getting updated real time

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I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.
Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198
https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198

Spencer CowleyAnswer

Hi Olga,

Thanks for reaching out - sorry to hear that the Jira Cards aren’t working as you expected. I can’t access the link that you’ve shared but would be happy to see what I can do to help. To clarify, is the status Jira Issue that you’ve imported into lucid as a “Jira Card” not syncing when you change it in Jira? For example, you change the status in Jira to something like “Closed” and it still shows a previous status in Lucid?

If you are able to share screenshots, that would help as well.

Thanks,

Spencer Cowley

Product Manager

Spencer Cowley - Product Manager