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I have many misunderstandings about Lucidspark space management.

 

At first, we had a collaborative project, and I created the document in Lucidspark with my personal account gracetrishhome@gmail.com; I upgraded it to the individual plan, and in the process of working, we had a problem with space.

 

 

 

 

After a significant amount of trying to understand how to clean a space, I realised this was impossible.

 

Question: How can I clean the space? Any attempts to delete an image on the board do not have any effect.

 

I found the topic in your comunity borad Troubleshooting: Storage – Lucid but there is nothing to help me.

Also I found this topic Storage options for account with a lot of image-heavy documents | Community - it's the same problem.

 

I also tried to transfer ownership of documents to another account (corporate), and now I can work with documents with another account. But my personal account still has 0 of 1 GB of space left.
There are also no documents with pictures in the list of documents at all, but the amount of space has not changed.

Hi ​@TestCats, thanks for posting in the Lucid Community! It’s possible that your account is saving images that were previously added to your Lucidspark boards. To access your Image Manager for Lucidspark, please navigate to a Lucidspark board and then switch to Edit in Lucidchart by selecting the red icon in the top corner. Then, navigate to File > Settings from the document editor. From there, you can delete any images that may be contributing to your storage usage. I appreciate your help and patience!


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