Unable to remove Lucidscale license from account and reassign to another

Question

I’ve been trying to remove the Lucidscale license from my admin user account so I can assign it to one of our engineers, but when I uncheck the license, I can't confirm the change. Does anyone know how to fix this?

Thanks!

Mj Z · Accepted Answer

Hello,Thank you for your post!Because this question deals directly with the licenses on youraccount I have moved your post to a private ticket for more information.You will receive a response from our support team shortly.

Ravi-dv01 · Answer

I got a response from support about the issue saying I am unable to transfer a Lucidscale license to another user. I am not sure why as the admin account has a Lucidchart license and a Lucidscale license. I was under the impression that the account must have at least one license assigned which the Lucidchart license would satisfy.

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