Peer Support

All the sudden every single one of my existing lucidchart documents are completely void of color. (that’s a lot of work erased!!) and when I try to color-fill the shapes or create a new shape and add color, it doesn’t work. The only thing I can do is change the color of the lines of each shape but I can’t fill anything with color. What is going on?! That will be hours of work to re-color every shape…. if it even worked. I’m also paying for a subscription so it can’t be that. 

All the sudden all of my existing charts are completely colorless and I am not able to add color back into any of my shapes!! This is hours of work, please help. 

Have developed a three column swimlane. Downloads OK to jpg,Ok,  Gets scrambled when I save to Documents and fire it up again.  Columns move up half a page but the shapes don't. When I try to reposition the columns they  grab the shapes and pile them up so they have to be repositioned the hard way. Total p in the a. A4 landscape, vertical lanes . New problem started today, I do heaps of swimlanes not had this issue before.Any ideas, thanks

Hi Everyone,I am fairly new to Lucid Chart. I have managed to create my organogram, but I am having trouble with the spacing between the Org chart boxes. The usual “arrange > distribute objects” is greyed out. Anyone know what I could be doing wrong or how to fix this. Thank you.

I need help locating the Admin of my Account!

How do I add a dotted line and a solid line to my legend?

How do I assign or move a Smart Container to a certain layer?

Hello,  I’m trying to create a conditional formatting rule that will highlight boxes based on the shape data I’ve linked to my diagram. I’m utilizing Google sheets to create a CSV with VLAN data for each box in our network.  I’m unable to get the formatting to actually apply whenever I set the rule after the first column. I have attached two examples of “working” and not working. The goal is the apply the VLAN data for each box and when the rule is applied it will highlight all boxes, avoiding a lot of manual work. Maybe I’m going about this the wrong way, my Google sheets will have a tab for each box with a column header of VLAN with the numbers for that box. Notice VLAN 1 works, but VLAN 48 does not.  

I am trying to upload a picture which is in a HEIC format on a Lucidchart document.It does not work… Apart from converting the picture to another format (PNG, JPG, etc.), do you see any other solution?Thanks a lot,

 I’m trying to adjust the layout of an org chart so it fits on an A3 sheet of paper. As you can see above, it’s very horizontal. I was hoping to drag people down a bit to spread it out but that adjusts their line manager. If I drag the whole box down it just makes each individual box bigger but doesn’t spread them all out evenly.Is there a way to manually move some people down and have the people under them also go down? 

I want to create a flowchart for an aircraft walk around, FMC setup, cockpit preparation, taxi takeoff and cruise and land… It will provide a source of handy additional info in addition to the mandatory checklists in all aircraft.. any ideas on how to do this? I see three columns on an A4 portrait page and active links where required but open to suggestions or ideas from others thanks in advance

Is SVG fill-path=”evenodd” not supported? It's completely removed from something as simply as (taken from w3schools):<svg height="210" width="500" xmlns="http://www.w3.org/2000/svg"> <polygon points="100,10 40,198 190,78 10,78 160,198" fill="lime" fill-rule="evenodd" /></svg>Which SVG features are supported? Below is the svg i’m working with, imported to lucid, then exported.  I can re-add fill-path=”evenodd” and it renders fine in a browser… <svg xmlns="http://www.w3.org/2000/svg" xmlns:lucid="lucid" width="123.05" height="131.25"> <g lucid:page-tab-id="0_0" stroke="#000" stroke-opacity="0" stroke-width="4.69"> <path d="M90.44 4.07c9.6 2.5 19.2

In Visual Activities, you now have the option to view results as a relative ranking with single-axis prioritization activities! Because Visual Activity participants can vary in how they prioritize items, the results are sometimes skewed based on an object’s location on the axis rather than how a user ranked it compared to other items. Relative ranking helps with this, providing you with a clearer look at your team’s priorities.So how are these results calculated?Each object is given a score based on how participants ranked them—1 for the highest priority, then 2, all the way down to the last item. The average score is taken for each object and ranked. The object with the lowest average has the best rank and therefore the highest priority.Check out this example. Four participants ranked three items using different portions of th

Wondering if there is an option to vertically align the text of a line. Currently it only goes horizontal. My diagram has multiple vertical lines and with horizontal text in the line, it overlaps and looks messy.  

Lucidspark ボードをゲストコラボレーターと共有するために[共有可能なリンク] をオンにしたのですが、ユーザのリストに「ゲスト」が見つからないのですが、表示するための設定は別画面にありますでしょうか？　※Lucidsparkはチームで契約  

I’ve noticed an issue copy/pasting Groups containing UML sequence diagrams.Scenario:UML sequence diagram created with markdown. Draw a couple of rectangles, move below the diagram as a ‘background’ (I added text labels too) Group all the art. Copy/PasteResult: The copied group appears with the sequence diagram at the bottom of the z-order.  Relatively easy to fix, but annoying. 

Currently my canvas does not show shape colors - not sure why. It is very difficult to review the flow chart as I have to flip to PDF export to see how the colors are being shown. Can anyone provide support as to why the shape colors only show up in the PDF export and not in the canvas? 

Our University rebranded and our domain has changed from uncc.edu to charlotte.edu. My Lucid account was set up with uncc.edu. While I can login using SSO and/or Google sign-in with my new charlotte.edu address, I cannot access the documents that I created or were shared with me with the uncc.edu address. Since with uncc.edu we also used SSO, there is no way for me now to sign in with uncc.edu. Please advise.

I am creating an org chart for my company. My company has 50+ employees -matrix structure- but I want lines indicating (solid lines - Direct Reports & Dotted lines - Functional Relationship). These lines are already linked to each and every person that needs them, but the whole thing is a mess. There are over 150 lines and it is impossible to track who reports to who and who works with who. I have different layers already but do not want to have 50+ different layers for each employee while hiding the other employees. I am wondering, is there a setting or function that I can work with that- (assuming the layer with All Lines is hidden), that will highlight the lines correlated to the employee profile that the user is clicking on? Some issues that I have run into are : too many lines with too much overlap - they cross in front of profiles and if they are ‘sent to back’ users will lose track of them, Tried grouping the lines which kind of turns it into line highways -where si

In this guide https://help.lucid.co/hc/en-us/articles/14690463943572-Visualize-data-with-Smart-Containers In the section “Manually add containers and shape tiles” This doesn’t work for me. When I try and click the plus sign, it selects the square of the smart container ‘lane’ and doesn’t add a new item. I can go under the container view, under ‘list view’, and add new entries here but this is pretty cumbersome. Suggestions? 

Lucidchart is a fantastic resource for value stream mapping but value stream management—that is not only mapping but also optimizing value streams—is an ongoing process that requires measuring learning adapting and repeating the process. Lucidspark’s flexibility makes it easier to collaboratively brainstorm improvements capture feedback and share learnings so the business will continually grow more efficiently.  By documenting not only your value stream maps in Lucidchart—but also your ideas findings and adaptations in Lucidspark—you create a clear record in Lucid for new team members and stakeholders to understand how the value streams have evolved over time to reach their current state. Centralizing and sharing this information leads to continuous alignment and improvement. 

Value Stream Mapping

We’re excited to announce that Lucid has launched an Enterprise Shield add-on. This add-on offers an enhanced layer of fortified security and control to an account on Lucid’s already highly secure platform by enabling admins on your Enterprise account to streamline processes for safeguarding sensitive data and elevate compliance controls with robust content lifecycle management capabilities. If you are interested in purchasing the Enterprise Shield add-on, please contact sales.To learn more about the features included to help you protect your account’s sensitive data, control content access, and manage your content lifecycle, check out the Enterprise Shield add-on overview help cen

The table below shows a breakdown of the sensitive categories that are included in content inspection via the Lucid admin panel. Keep in mind this feature is only available to Enterprise accounts with the Enterprise Shield add-on. If you’re interested in learning more, check out our Enterprise Shield add-on article.  Sensitive categories Infotype

With the latest 4.0.1 update to the iOS app, I am no longer able to use the Apple Pencil to input text due to the lack of recognized text field. The other changes to better mirror web did improve a number of other issues, but without input the app is much less useful. Thank you.