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Question

JIRA connector to Lucidchart does not work

  • December 10, 2024
  • 1 reply
  • 29 views

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Hi, we been trying to get LucidCharts into JIRA but it keeps giving the following error:

We're having trouble connecting to Lucidchart Diagrams. Try contacting the developer for support.

 

 

 

 

Comments

Amelia W
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  • Lucid support team
  • December 11, 2024

Hi ​@Viktoria, thanks for posting in the Lucid Community! To start, please confirm that your Admin has installed the appropriate Lucid app for Jira. Installation steps can be found in this Help Center Article

Can you please confirm what browser are you using? And have you tried this on an additional browser or using an incognito or private window? Would you also mind sending a screenshot of the issue so I can better understand what you are seeing? I appreciate your help and patience!