I have a guest collaborator that made a comment and left the Lucid board, however, when they come back in, Lucid recognizes them as a new guest collaborator and won’t allow them to edit/delete the comment they made. Is there any way to delete those comments?
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Hi
Guest collaborators can leave comments, but if Lucid recognizes them as a new guest (due to a different session ID, for example), they may not be able to edit or delete their previous comments. Here’s how you can handle this situation:
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Delete as the Owner/Editor of the Board
- As the owner or editor of the Lucid board, you have the ability to manage all comments, including those made by guest collaborators.
- Locate the comment by clicking on it or navigating to the Comments panel (usually found in the right-hand sidebar or through the toolbar).
- Click the three dots (ellipsis) next to the comment and select Delete.
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Reassign Ownership (Optional)
- If you want the original guest collaborator to manage their comments, invite them back using the same email address they initially used. This ensures Lucid recognizes them as the same user.
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Duplicate the Board (if Ownership Transfer Fails)
- If you can't resolve the guest identity mismatch, you can duplicate the board and remove the comment in the new copy.
- To duplicate: Go to File > Make a Copy, and then delete the unwanted comment from the copied version.
Best Practices to Avoid This Issue in the Future
- Ask collaborators to create a Lucid account and sign in before accessing the board. This ensures their activity is always associated with their account.
- Adjust the board's sharing settings to provide "edit access" only to collaborators with accounts and restrict guest access.
Hope this helps!
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