Unwanted PDF Import Description

Hi Robert thanks for your comment in our community! I apologize for the issues you are experiencing. Could you try the export in a Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions. Is the page that you are trying to export a Master Page? If so it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this left-click on your Master Page tab and select "Convert to Page".

If none of these tips help would you mind sending me a screenshot of any error messages or pop-ups that appear when you attempt to export so I can take a closer look at the issue?

Hi Whittney thanks for getting back to me. The issue I'm having is not with a PDF export but importing a PDF onto the page. I've attached a screenshot below you can see that at the bottom of the image there is a large PDF symbol and the title of the document I imported which covers up some of the image. I'm looking to remove that and just show the PDF contents. That bar appears with any PDF I try to import (I am importing by dragging and dropping the PDF from file explorer into Lucid)

I’m having the same problem!  Is there a fix to this in the works, by chance?  I’m loving most things about the app, but this is a major hassle.

Hi ​@jevansmisd, thank you for continuing this post! As my colleague mentioned above, this is how the PDF imports currently appear in Lucid. 

However, it is possible to extract the thumbnails onto the canvas by clicking the extract icon. This will extract a thumbnail’s image to use as a shape on the canvas and should be helpful for multi-page PDF files.

I hope this helps. Please feel free to let us know if you have any additional questions.