+1I have agreed to go ahead with a TRIAL and then even gone ahead with a Licence purchase because I need to create a Lucid Spark plan today and everytime I go to start the new doc it keeps asking me to request admin for a licence? I am admin. I have both a trial and a purchased licence. I can’t get past this and it is really frustrating as I have waste too much unproductive time on it.
I am the member showing as the licence below..???
Help please!
Best answer by Kelsey Gaag
Hi
Thank you for clarifying! You mentioned this in your other post, and if there is only one available license for a product on a Team account, that license will automatically be assigned to the account owner. If you would like to, you can have the current account owner switch ownership to you, by following the directions in this Help Center article.
We can also assist you with canceling the individual subscription, and transferring to an account under a different email address (one not associated with your Team account. If you would like to move forward with this process, please reach out to our billing team here.
+16Hi
+1I am the admin because I had someone else in our office set it up initially to trial and then I approved to go ahead with a subscription
+16Hi
Thank you for clarifying! You mentioned this in your other post, and if there is only one available license for a product on a Team account, that license will automatically be assigned to the account owner. If you would like to, you can have the current account owner switch ownership to you, by following the directions in this Help Center article.
We can also assist you with canceling the individual subscription, and transferring to an account under a different email address (one not associated with your Team account. If you would like to move forward with this process, please reach out to our billing team here.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
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