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Dec 9, 2024 2:22 PM UTC
Solved

Team Share Folder Creation

Hi,

Even though I am an admin, I can’t seem to create Team Folders within Lucidchart. The option is greyed out when I right click on Team Folder and when I create a new folder, Team Folder is not listed as an option.

Leianne C
Leianne CAnswer
Lucid support team
Dec 12, 2024 7:31 AM UTC

Hi ​@bradkrivelowpearl, thank you for posting in the community! I verified that the address you wrote in from is associated with a team subscription.

Unfortunately, Team Folders which have an understandably confusing name are an Enterprise-only feature which is why the option appears greyed out for you. 

I’m sorry for any inconvenicence this may have caused. Please feel free to let us know if you have any additional questions or concerns. Thank you!

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Leianne C
Leianne CAnswer
Lucid support team
Dec 12, 2024 7:31 AM UTC

Hi ​@bradkrivelowpearl, thank you for posting in the community! I verified that the address you wrote in from is associated with a team subscription.

Unfortunately, Team Folders which have an understandably confusing name are an Enterprise-only feature which is why the option appears greyed out for you. 

I’m sorry for any inconvenicence this may have caused. Please feel free to let us know if you have any additional questions or concerns. Thank you!

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