Peer Support

It seems my colleagues in mainland China sign up for free when I invite them to see a document. They see the form to sign up with their email address, they input the information as required (no warning about something incorrect/missing), but the button to sign doesn’t work.Or is there something they are doing wrong?Thanks.

The file menu is not visible/available on the documents I’m working on - I can not export. 

Hello!I’m trying to find the list of all domains/fqdn’s required for correct Lucid operation. We’re sitting behind the proxy and some of the users are experiencing issues with “offline mode”. Can someone share the list?Thanks!

In a shape data field that I’m using for text values, when I enter “0B1” as part of a sequence I’m constructing, the field converts it to “1”. This may be a unique scenario and I’m not going to spend time testing other hex values, but is anyone else aware of this? I’m also using an Edge browser and I don’t know if it might be doing this thinking it is “fixing” my input.

Hello I have created an internal org chart in Lucidchart using an internal google sheet for various fields.  Some of these fields are sensitive and I want to remove them from the org chart/underlying data set before sharing with the wider organization (some fields contain info on Compensation etc.)  How can I remove either specific fields or the underlying data set in general and be left with just the org chart? 

You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes

I would like the ability to lock the size and/or position of something but not the text. For example, you are running an activity where participants are filling in details on “index cards” but you want to ensure all cards remain the same size/aspect ratio. 

If you are looking to manually diagram using Salesforce shapes in Lucidchart, Lucid offers Salesforce architecture templates and a Salesforce architecture diagrams shape library to help jumpstart the process for you. Read on to learn how to access and use these resources. You can use one or both of these options for a Lucidchart diagram.Salesforce architecture templatesSave time by getting a jumpstart on your diagram and get inspiration by leveraging a template in Lucid. To learn more about the basics of starting with a template, check out

Hi Guys,How do I print only the selected layers I have turned on at the time?Every time I goto print, it turns all the layers on!

Hi there. I apologise if this is a stupid question but how do I create multiple pages in one document? I have a SOP chart that needs doing and it will involve multiple pages. Thank you!

It would be great to be able to add a graphic (emoji, icon, image) in line in the text of a node in a mind map.  This makes the mind map more readable, for example by using an icons for the few main nodes.  I realize you can add any graphics to a mind map, but they are not part of the node, and do not move dynamically with them (and cannot be grouped).  I was able to hack it, but it is a little painful.Here is an example of what it could look like: 

I used the export function to upload a Lucid diagram into Word as a PNG with transparent background. When I make changes to the chart in Lucid, it doesn’t automatically update the diagram in Word. Is that meant to happen? Or do I have to export the diagram back into the Word document every time I make changes in Lucid?

Hi Lucid Community,I have a large Dynamic Table with Cards representing activities.  Each card has a Status attribute.I opened Lucid today and discovered that many of my Cards with the Status “Done” now appear in the Column “To Do”.I have tried to move the Cards in question back to the “Done” column, however they will not stick in that column and move straight back to “To Do”, please see screenshot below:Before this issue arose, I created a Team using the new Team Spaces feature.  However, I did not add the Document containing the Active Table to the Team.Is this a known issue?  Is there any fix / workaround I can use?Best wishes,James 

Collaboration doesn’t have to be weighed down by manual repetitive or time-consuming tasks. Luckily there are ways to use automation in both Lucidchart and Lucidspark to free up time for more connection deeper thinking and collective problem-solving. 1: Synthesize ideas after a brainstorming session To ensure the best ideas are brought to life you can automatically categorize and sort ideas in Lucidspark using Magic Sort. Magic Sort automatically identifies common themes across ideas in seconds making it a great way to quickly spot trends among large brainstorms.  Plus you can enhance the machine learning used to sort

I have a paid version of Lucidchart and want to share a template with a free account.  Can the free account use this template and what is the limit?

This is reproducible, every time, and every time it completely crashes chrome.

I see I can add a link to a shape, but I can do the same with a relationship (lines connecting shapes)?

Hello - I have an org chart that I would like to create layers for so that I can “turn off” certain managers to view the org without distraction. Every time I highlight the group to be in a layer, when I right click I cannot see the move option.It’s probably simple to fix, but I am a newbie!

Hello to all,  i have been using lucidchart for a while, but this is the 1st time i want to import data from an Excel file and NOT and csv, to create an ERD diagram that i can upload to an Database later on.I have done already most of the videos and i cant find the format in how should i put the excel file that Lucidchart can draw automatically the ERD diagram, can someone help me on this? thanks Lisbeth 

Is there a way to only see part of the mind mapping function?   IE if I send part of the function to part of my team, can they see only that part or do they have to see the entire mind map?   Or is there a way to hide part.   Or very quickly just copy part?  Any of these would work.

Hi,I need to generate dinamically web pages from my application, in order to show diagrams.My application is able to generate markdown code and, until now, I obtain the web page and the diagram using mermaid library.For example: my web page contain the following source:<html><head><title>Schemi funzionali - Flow chart </title><script src="https://cdn.jsdelivr.net/npm/mermaid/dist/mermaid.min.js"></script><meta charset="UTF-8"></head><body><div   class='mermaid'>graph TDA -->B</div></body></html>The question is: it'is possible to obtain the same thing using Lucidchart lybraries, without the need to connect to the site https://www.lucidchart.com and make the diagram from scratch? Thanks in advance and best regards

I have a premium account, last month whenever I shared a diagram to other collaborators, they could edit my diagram without issues no matter how many shapes there was in the diagram. Now whenever they enter my diagram they are bombarded with an annoying no more free shapes available message. They cannot add any more shapes, and they cannot edit anything without this annoying message popping up. Why did you make your platform worse by removing collaboration? The only reason I bought a premium account was so that I could share diagrams to other collaborators. If this is not fixed I will churn.

HI,I have a board with a couple hundred photos on it. I just went back to the board and now about half the images are white boxes. They are in the same position and size of the original images. Any idea on getting the pictures back would be much appreciated.

I want to know how to turn the Spell Check on or off. When it’s on, I want to know if I can change it to SpellCheck English or another language. 

Using Shape Options > Rounded > 0 px, the corners of shapes can be changed from rounded to sharp.  This feature should be available with lines as well.