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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6322 Topics
Stephane C
Stephane C
asked in Admin Questions
Group (domain) sharing showing more users than are in the group.

I have just shared a folder with users in our domain. The folder now says it’s shared with 11 users, but when I check the domain group, there it only says there are 6 users. How do I manage the 11 users?? I don’t want to share this folder with anyone not shown in the group of 6 users. 

111
Humas1985
Lucid Legend Level 8
G
glenn.guzzo
asked in Product Questions
Lucid Chart to Google slides - animation

when adding slides and creating highlights so it looks like an animation, can these be exported as slides to Google slides, so it can be clicked through in the same way it is presented as slides in LucidChart?

1381
Humas1985
Lucid Legend Level 8
M
MWight
asked in Product Questions
Use spreadsheet formatting in containers

I’m pulling data from a spreadsheet in to containers.  I’d like the containers to show the cell data and formatting.  How can I carry the spreadsheet formatting into the containers.  At this point I’m specifically interested in text colours.

295
Phillip W
M
mitviv01
asked in Product Questions
Project governance and approved process flows

Hi,I would like some help with respect to creating a Lucid chart repository for approved process flows for our project.

423
Humas1985
Lucid Legend Level 8
itsupport
itsupport
asked in Admin Questions
Regarding Delicensing and Data Management

After delicensing, the user's license in Lucid Chart data should be transferred to the respective user's Google Drive. How do we achieve this?

261
Quadeshia
G
gcoleman0828
asked in Product Questions
Lucidchart creates page when template or other documents opened

Every time I open a template or any other document, a new document is created. Is there any way to exit the document/template instead of having a new document created? Seems like an odd functionality. Thanks,Gregg

314
Flavia D
Jayce J
Jayce J
asked in Product Questions
Resize generated sequence diagram by UML markup

Hi there I found I'm not able to resize the sequence diagram generated by UML markup after 'Build'. I have some old diagrams that can be resized but lost the capability after I click 'Build'.

11013
Addie
Lucid Legend Level 8
A
Alexandre
asked in Product Questions
[Lucidscale/AWS] - Retrieve the account name/alias

Hi all,I manage several AWS accounts through AWS Organization.When I import data from them, I do not find the account name attribute, and it does not appear so in the graphical representation. This attribute is however well set in AWS. Here is an example : I would expect :$Name to be set to actual name attribute of AWS organization and/or accountAliases set Thanks.

1036
Adam Y
R
royyung
asked in Admin Questions
All my previous flow charts are gone

I am on a annual plan, but today I discovered all my [previous flow charts are gone. Is there a way to restore these? 

3947
C
M
michaelmarinucci
asked in Admin Questions
Is there any possible way to delicense a user and not be forced to transfer their docs?

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing. For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

905
Humas1985
Lucid Legend Level 8
Andres N
Andres N
asked in Product Questions
Can you add a background color/highlight text in Lucid?

It'd be great to get this feature or be able to add a background color to the text box that comes with shapes. Otherwise we get into this situation that takes away from the readability of the text especially when space is limited:  

3113
Lance
Lucid Legend Level 6
M
Michael Seuring
asked in Product Questions
ERD - Edit fields quickly

New fields get added with ‘Field’ as the name, and to edit, it requires a click to focus on the individual row, F2 or double-click to edit the value, type the new value, then hit Enter. There’s no way to edit multiple fields in succession without following this same operation every time. Am I missing something here? My wrists are getting tired when I have to build a new table with 30+ fields, then perform manual gymnastics to enter my field names.  

203
Humas1985
Lucid Legend Level 8
M
michaelmarinucci
asked in Admin Questions
Does a deactivated user retain its access to other users' shared docs?

Hi all, I can’t find this answer anywhere. We utilize SCIM depro to deactivate and delicense a user. If a user has access to other users’ docs, and we depro them via SCIM, will the user retain those shared accesses? If we need to reactivate that user, will they instantly get access back to those other docs they were shared on? Thanks!

363
Mj Z
S
stanislaw.wisniewski
asked in Admin Questions
Is it possible to get more use data informations then ones included by default in All user data File

Hi,Is it possible to make this more extented? Like get what file specifically user created , on what dates, if files created by user were shared with anyone etc? Regards

151
Emma B
T
ThisUserNameIsAnnoying
asked in Admin Questions
Change from Google SSO to a username and password

I need help to see if this is possible.  We are leaving Google and so my Lucid chart login is associated with SSO for google.  Is there a way to change it to a username and password?

981
Mj Z
S
sarahgeoghegan
asked in Product Questions
adding space in between objects in a swim lane

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?

1113
Micah
A
ashish.dubey
asked in Product Questions
Lucidchart-Jira integration

Hello,We are using Jira data center v8.20.10. Is it possible to integrate lucidchart to out jira instance?

151
Humas1985
Lucid Legend Level 8
P
Processtom
asked in Product Questions
Visio Export

I have two questions, that i need assistance on.1).I have a paid copy of Lucid chart that does not appear to have the “download as’ functionality under the file command bar.  2). I am attempting to export a Lucid Chart file in and Visio Format to others who do not have Lucid Chart.  When i use export function and select the Visio format, the download is not visible because i do not have a copy of Visio. The file is blank, so i do not know how to export as i opne the file. Any help is appreciated. tks 

291
Phillip W
R
ReidCrandall
asked in Product Questions
Smart Container Formatting - Custom Width

I want to be able to use smart containers to help easily organize lists by priority, but I can’t seem to find a way to customize the width of the smart container items.  Each of my items has an extended description that needs to be displayed and the standard width of the smart container items is not workable. Is there any way to access these settings and change them? Thanks,Reid

2011
Flavia D
M
Magsrgod
asked in Product Questions
All Shapes Disappearing in Visio Export

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

371
Phillip W
P
patrickpereira1988
asked in Product Questions
How to organize sticky notes quickly?

When we duplicate sticky notes in Lucidspark they duplicate diagonally downward and are tightly packed together. How do I use the alignment and distribute tools to organize/arrange them in a column or row evenly spaced out? I don’t want to manually space out a group of sticky notes one at a time. I would like to select a group and then have a feature automatically space them out evenly in a row or column. This would be a timesaver. 

1361
rafaalb07
B
bwalker20
asked in Billing
How to Purchase Subscription

Hello everyone, I hope you’re doing well! I’m having difficulty purchasing and individual plan and have followed the following steps: Account Settings Plans & Billing Change Plan for Lucid Speak “Individual”; Buy NowThen a screen pops up that says “Contact Sales for Support”. I’m not too sure why it doesn’t prompt me to enter my card info?Did I take the wrong steps in purchasing an individual plan? Thank you so much!

493
rafaalb07
J
Josh_D
asked in Product Questions
Limited List of GCP Projects when Importing into Data Hub

I’m trying to import all of my company’s current GCP projects into the Data Hub so we can start creating some environment models. The issue I’m running into is that we have well over 100 projects currently in GCP, but I seem to be limited to only being able to pick from a list of 100 when importing them into the Data Hub.Is this a hard limit imposed on service accounts within Lucid, meaning I’ll need to create a new service account per 100 projects, or is there someway to expand my view in order to see ALL projects the service account has access to?Thanks,Josh

342
Adam Y
P
pshea
asked in Product Questions
Layer Deletion Bug

I was deleting items from a template with a lot of layers and traffic flows that aren’t needed for the project I am working on. I tried to highlight multiple items for deletion and when I did, it deleted quite a bit more, it must have selected a couple of layers. The undo wouldn’t work. it would take me straight to previous changes like a text edit. I restored to a previous version, and the data still isn’t returning, but I can see the layers in the recovered version, but selecting them doesn’t do anything. It says it is showing, but I can’t hide or unhide the layer, or lock it. Seems like some sort of bug around layers. Any idea how to recover this data? 

161
Micah
Ajay T
Ajay T
asked in Product Questions
Not able to export my drawings into JPEG PNG

I have an individual license. I was able to export my files to PNG JPEG till last week. Now the entire export button is disabled. Appreciate any help in this respect.

825
Flavia D
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