Hi @lynetteanderson, thank you for posting in the Lucid community!
Could you lead your students in trying the below troubleshooting steps on their school devices to help us narrow down the potential cause?
- Open documents in a private or incognito window. For help with opening an incognito window, please see this community post.
- Can you confirm whether your school devices have a VPN? Try connecting to a different network or disconnecting from your VPN (if applicable).
Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
Thanks in advance for your help and patience!