Hello! Students using school managed chromebooks are unable to access Lucid Spark on Zoom, but students using a personal device are having no issues. Anyone have an answer or have this issue?
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Hi
Could you lead your students in trying the below troubleshooting steps on their school devices to help us narrow down the potential cause?
- Open documents in a private or incognito window. For help with opening an incognito window, please see this community post.
- Can you confirm whether your school devices have a VPN? Try connecting to a different network or disconnecting from your VPN (if applicable).
Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
Thanks in advance for your help and patience!
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