Can't share backup documents to user

Question

Hi Team,

I tried to share the backup documents for user and I was do it.

And Jacky received noti email and click the URL but his documents is empty.

I experienced same issue with another user at end-of-year and this issue sometimes occured to overseas employees(especially China office employees).

Could you please check and advise for me?

Ambar D · Accepted Answer

Hi ​@Justin K Ko,since this deals with your personal account information, I am directing this to a private support ticket to get you taken care of. I’ve also removed the email from your post to protect the user’s privacy, but have kept it included in the private ticket.The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.Thank you ​@Humas1985for your quick response here too and the helpful resource!

Humas1985 · Answer

Hi ​@Justin K KoRegional Access Restrictions could be the issue is what i believe, we have to wait to get the official confirmation from the Lucid representatives on this.To learn more:Issue for users in mainland China? | CommunityHope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards

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