Hi Team,
I tried to share the backup documents for user and I was do it.
And Jacky received noti email and click the URL but his documents is empty.
I experienced same issue with another user at end-of-year and this issue sometimes occured to overseas employees(especially China office employees).
Could you please check and advise for me? 😭
Best answer by Ambar D
Hi
The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
Thank you
+21Hi
Regional Access Restrictions could be the issue is what i believe, we have to wait to get the official confirmation from the Lucid representatives on this.
To learn more:
Issue for users in mainland China? | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+8Hi
The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
Thank you
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