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Cannot remove a collaborator from a document

  • February 18, 2025
  • 1 reply
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I am trying to remove a collaborator from MANY documents.  She is the overall company admin (Account Owner and Org Group Admin) while I’m an Account, Template, and Document Admin.  Is this the reason why?

 

Overall, we’re part of a broader company (consider us an arm of the company) and I provide governance over our arm’s Lucidchart usage and document ownership.  This governance was just put in place, so in the past, whenever someone left, all document ownership was transferred to her.  I’m trying to do some clean up and take her off of our documents - I’m able to transfer ownership to me, but cannot remove her as collaborator.  Is this possible without her intervention?

Best answer by Ambar D

Hi ​@Karen Evans, since this deals with personal account information, I am directing this to a private ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.

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Ambar D
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  • Lucid community team
  • February 18, 2025

Hi ​@Karen Evans, since this deals with personal account information, I am directing this to a private ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.


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