Can't access old documents

Question

I have a few documents from consulting projects complete about a year and a half ago. I am on the free plan, which was sufficient for my needs; the documents were created under that plan (IIRC). When I try to open them now I get the warning about “You are out of free shapes”. If I decline the upgrade prompt, the documents open but they’re completely empty.

I should mention that thumbnails of the documents in the homepage DO show the correct shapes and images.

How can I access these old documents?

Flavia D · Accepted Answer

Hi@ehamlin,Thanks for your post! It seems like youmight be running into two different issues:Regarding the “You’re out of free shapes” messageFree accounts are limited tocreating 3 documents with up to 60 objects each. You’re seeing that message because you’ve likely hit thatshape limit.To learn more about this,please review our Lucidchart PlansHelp Center article.Regarding the document opening as a blank pageTypically, when users experience this, it’s because a new empty page tab has been inserted before the original tab where the diagram is. Would you mind checking the page tabs in your document to see if that's the case? The page tabs are located at the bottom left of the screen.I hope this helps!

ehamlin · Answer

Thank you, the blank page was the answer. I’m back in business. Really appreciate the helpful tip.

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