Hi ​@rob van Haastrecht, thank you for posting in the Lucid community! Are you still experiencing trouble with this? Can you confirm whether you’re experiencing this with a single board, or across all your documents?

First, I would recommend the following troubleshooting steps to help us narrow down the potential cause: 

1. Opening your document in a private or incognito window. For help with opening an incognito window, please see this community post.
2. Connecting to a different network or disconnecting from your VPN (if applicable)

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• A temporary Support PIN for this document. This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. Only members on the Lucid support team can access this PIN, so please feel free to include the PIN within this thread.

Thanks in advance for your help and patience!

Hi Amber,

we deduced that the problem is regional colaboration. My account is in the EU and the board we used was in the US. using an incognito window while not logging in worked. but as soon as i logged on to my account i got the same problems. 

This issue is known by our migration implementation team.

Hi ​@rob van Haastrecht, thank you for following up here to let me know what you’ve discovered! This may give insight to other users who come across this post encountering similar problems.

I know the migration team will continue to get you taken care of. If other Lucid product questions arise, feel free to create a new topic in the Lucid Community for further discussion!