Peer support

In our org chart we have multiple tiers all of which do not have the same reporting structure some stop at tier 2 others drop two more tiers. There is one top tier (1person) not shown in the image. In order to format on 11x17 landscape I need to have the reports under Tiers 2 and 3 flow down and not across. How? Some are working this way some are not. Image shows red boxes and purple I'd like it to flow like the red flowing down. this is what I want to do with all of them. There is enough space to have the 4th tier flow to the right since not all tier have that lowest level.

In Visio I can right click on a Shape and see the Size and Position data. Is this something you support?

Poseo de una cuenta educativa pero no me deja crear esquemas aparece que tengo el almacenamiento lleno pero luego solo pone que he usado un 3% de este esperé 4 dias a ver si se actualizaba y ha seguido igual. He borrado las cookies del navegador y el caché y aun asi sigo sin poder usar las funciones de la aplicación.  He intentado mandar las capturas al javascrit pero me sale error no se si hay alguna manera de solucionar este problema. (adjunto capturas de fotos)    

Hello! I recently joined my company’s enterprise organizational account and was able to edit for the past 2 weeks. When I opened my diagram this morning I received the following message: My admin says she did not revoke my Lucidchart editing license. Why did I lose edit access?

For example if I turn off grid does it also turn off the grid for the others.  I want to know how this works for: Documents that I create and share Documents that are shared with me I am hoping it doesn't affect others as I want to make the view comfortable for me without affecting their default preferences!

Somehow the hand tool has appeared on my Lucidchart diagram and i'm no longer able to drag objects around with the point/drag tool.  I can't find any documentation about how to switch between these tools.   Thank you.  ryan 

I have a data model I generated from imported data and wanted to understand what I can actually do with it. The model view it self seems rather fixed and I can't seem to zoom in and and see the clear definitions of network and VPCs.  It seems the generated diagram is rather limited in what you can do with unlike a custom diagram I draw from scratch. Just wanted to check I haven't missed any functionality?

I want to be able to draw lines at an angle ..... free entry lines ... not connectors. Also be good having drawn them to have a quick access properties to set angle (as Visio does) 2nd related Q ....having drawn a line ..... I know you can change weight or to dashes.   Can you add 'arrows' to the ends ...

How to use the Select Box UI shape? I inserted one in a diagram but it is always pulled down showing all option items. How can I present it collapsed?

As an userI want to set a different foreground color for objects based on Conditional FormattingSo that I can create more powerful dynamic diagrams Currently I can for example set a background color based on the Conditional Formatting but I cannot set a foreground color. This significantly reduces usability of the Conditional Formatting feature.

Hi is it possible to add notes on to Arrows between shapes? When I right click an arrow I don't see the option to create a note.   If it's not possible what would be the alternative implemented method to add markup details on diagrams without it cluttering the view. I'm thinking maybe comments?

I have a 3 column ERD object and I am trying to increase the width to account for a large column name. Previously I could drag the left or right side of the object to increase the overall size then use the 2 sliders on the inside to adjust the column. I can no longer do that.

Hi Team Is there a way to import Lucidscale Diagram into Lucidchart ? I have imported my AWS Environment into Lucidscale via AWS CLI ( Cross-Role and IAM User did not work ). Kindly awaiting your reply.

Hello! My name is Heather and I am with DPS. I am trying to get my org chart updated and found that one of my names that is on my org chart list that I get my names from isn't transferring over with the data refresh. Can someone help me figure out why?  

I made a free account and started building a diagram but now I can’t edit it! I’m not trying to use any premium features and I hit a paywall every time I try to add a shape.  The paywall says “You’re trying to access a premium feature. Upgrade to enjoy Unlimited Items and much more.”

When I create a new folder under another in lucid.app/documents it does not inherit the collaborators of its parent folder. Is there a way to make that happen? It's not practical to share every new folder manually with the several dozen collaborators.

At some point I have enabled text pills on some lines on a complex diagram. Then disabled it. Now new lines come with text pill enabled. Existing lines too. What I tried: 1. Select a line (or alternatively all lines in Select -> All Lines menu). 2. Enable/disable text pill. 3. Double click on the line. Result (problem): the text still comes enclosed in a pill. The only way to reset this behavior for individual line is: 1. Select a single line. 2. Double click - see a word "Text" in a pill. 3. Change line style to remove pill. Result: subsequent attempts to add text label do not produce pill. Note: it does not work without step #2. There is no way to reset this for all lines on diagram. I have spent on this issue well more time than it deserves. Any suggestions are greatly appreciated.

Hi! we use ClickUp instead of Confluence. is it possible to paste link to chart created in LucidSpark and see nice preview in ClickUp?

Want to crop an image or gif on your Lucidspark board? You can do this by double clicking on the image to enter an image editing mode.  To crop the image click and drag from a side or corner of the outline. To save the cropped image and represent the change on your canvas click the check mark that appears above the image.  Note: Next to the check mark you will see a “X”. You can click this to cancel any changes you have made so that the image will not be cropped. While editing you will also have the following keyboard options: Press Escape to cancel if you decide not to do any cropping. Press Enter after you have cropped the image to save your edits and leave editing mode. Alternatively you can double click anywhere on the canvas to save your edits and leave editing mode. To learn more about working with shapes (including images) in Lucidspark refer to our Create Format and Style Shapes article.

How do I make my Subnets show inside of my Virtual Networks? Right now they are showing as siblings but the Subnets should be children of the Virtual Networks.

I want to create subfolders in teams folders but it keeps putting them at the top level instead of inside the target folder  

Is there a way to see feature requests I submitted? others have submitted?   

I originally put my data points in the simple single column field format but no wat to use the 3 column one. Can that be done without having to copy everything one by one?

Is there a way to create and use folders (or similar) to organize documents shared with me? I have a growing single list of documents shared with me and it is difficult to locate documents there. 

Hi I want to find details about a Lucidchart document.  I can do this when I am browsing where I select a document and then '(i)'. I want to know how to find details about a document that is CURRENTLY open.  I am expecting to see a menu option like - File / Details - but I do not see this.  I do not want to go back to browse and search for the document by name either.  Typically I have document open since someone sent me a link for it.