Hi Apurva 

Thanks for posting in the community! Because this sounds like a document specific issue would you mind filling out our Contact Support Form and including the following information:

• URL of the Lucidchart document that was affected


• Screenshot of the issue

Providing that information will allow us to take a closer look. Thanks for your help!

Dears;

I have the same issue any update regarding it please?

Regards

Hi Rami thanks for posting in the community! Since this is something document specific I am going to turn your post into a support ticket so I can take a closer look at the issue. I will be reaching out to you shortly via email. If anyone else has a similar issue please reach out to us by filling out our Contact Support Form linked in Shanna's post above!

Having the same issue. Opened ticket #3986825

Hey Seth

Thank you for posting in the Lucid Community and thank you for creating a support ticket! We are happy to help you there and you should be hearing from us shortly. 

If anyone else out there is experiencing a similar issue don't hesitate to reach out to us at support@lucidchart.com. Cheers!