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Text turn horizontal to vertical while exporting the diagram in to VISIO

  • May 24, 2021
  • 5 replies
  • 17 views

Apurva S

While exporting the diagram in to Visio format horizontal text turned in to vertical when we open the exported diagram in to Visio

Comments

Shanna H
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  • Lucid support team
  • May 24, 2021

Hi Apurva 

Thanks for posting in the community! Because this sounds like a document specific issue would you mind filling out our Contact Support Form and including the following information:

  • URL of the Lucidchart document that was affected
  • Screenshot of the issue

Providing that information will allow us to take a closer look. Thanks for your help!


Rami A
  • June 19, 2021

Dears;

I have the same issue any update regarding it please?

 

Regards

 


Leianne C
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  • Lucid support team
  • June 21, 2021

Hi Rami thanks for posting in the community! Since this is something document specific I am going to turn your post into a support ticket so I can take a closer look at the issue. I will be reaching out to you shortly via email. If anyone else has a similar issue please reach out to us by filling out our Contact Support Form linked in Shanna's post above!


Seth W
  • August 29, 2022

Having the same issue. Opened ticket #3986825


Phillip W
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  • Lucid support team
  • August 29, 2022

Hey Seth

Thank you for posting in the Lucid Community and thank you for creating a support ticket! We are happy to help you there and you should be hearing from us shortly. 

If anyone else out there is experiencing a similar issue don't hesitate to reach out to us at support@lucidchart.com. Cheers!