Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6348 Topics
David P101
David P101
asked in Product Questions
Copy and paste in original position in Lucid

Hi There is it possible to copy an object and pasting it in the exact same spot onto a different page? Many thanks David 

515
Micah
Lynne N
Lynne N
posted in Product Questions
How to change the alignment under Tier 2

In our org chart we have multiple tiers all of which do not have the same reporting structure some stop at tier 2 others drop two more tiers. There is one top tier (1person) not shown in the image. In order to format on 11x17 landscape I need to have the reports under Tiers 2 and 3 flow down and not across. How? Some are working this way some are not. Image shows red boxes and purple I'd like it to flow like the red flowing down. this is what I want to do with all of them. There is enough space to have the 4th tier flow to the right since not all tier have that lowest level.

2240
Coumba D
josephine
josephine
posted in Product Questions
View Share Size and Position

In Visio I can right click on a Shape and see the Size and Position data. Is this something you support?

40
Leianne C
ana b
ana b
posted in Product Questions
Tengo cuenta educativa pero no me deja crear esquemas.

Poseo de una cuenta educativa pero no me deja crear esquemas aparece que tengo el almacenamiento lleno pero luego solo pone que he usado un 3% de este esperé 4 dias a ver si se actualizaba y ha seguido igual. He borrado las cookies del navegador y el caché y aun asi sigo sin poder usar las funciones de la aplicación.  He intentado mandar las capturas al javascrit pero me sale error no se si hay alguna manera de solucionar este problema. (adjunto capturas de fotos)    

40
Micah
Salvador D
Salvador D
posted in Product Questions
Lost edit access after being licensed for 2 weeks

Hello! I recently joined my company’s enterprise organizational account and was able to edit for the past 2 weeks. When I opened my diagram this morning I received the following message: My admin says she did not revoke my Lucidchart editing license. Why did I lose edit access?

160
Abigail M
Viggnah S
Viggnah S
posted in Product Questions
Are changes to my page settings reflected for others in Shared documents

For example if I turn off grid does it also turn off the grid for the others.  I want to know how this works for: Documents that I create and share Documents that are shared with me I am hoping it doesn't affect others as I want to make the view comfortable for me without affecting their default preferences!

50
Leianne C
R
Ryan W102
asked in Product Questions
Can't get rid of the hand tool in Lucidchart

Somehow the hand tool has appeared on my Lucidchart diagram and i'm no longer able to drag objects around with the point/drag tool.  I can't find any documentation about how to switch between these tools.   Thank you.  ryan 

82921
Leianne C
Ruban S
Ruban S
posted in Product Questions
Data model of imported GCP Infrastructure Data

I have a data model I generated from imported data and wanted to understand what I can actually do with it. The model view it self seems rather fixed and I can't seem to zoom in and and see the clear definitions of network and VPCs.  It seems the generated diagram is rather limited in what you can do with unlike a custom diagram I draw from scratch. Just wanted to check I haven't missed any functionality?

50
Leianne C
Regis C
Regis C
posted in Product Questions
Present UI box collapsed

How to use the Select Box UI shape? I inserted one in a diagram but it is always pulled down showing all option items. How can I present it collapsed?

147
Phillip W
Rick H101
Rick H101
asked in Product Questions
Adjusting the angle of a line in Lucidchart

I want to be able to draw lines at an angle ..... free entry lines ... not connectors. Also be good having drawn them to have a quick access properties to set angle (as Visio does) 2nd related Q ....having drawn a line ..... I know you can change weight or to dashes.   Can you add 'arrows' to the ends ...

1283
Leianne C
kathy f
kathy f
asked in Product Questions
Lucid pricing for non-profit organizations

Is there a price plan for Non-profits?    

14230
Coumba D
Miro S
Miro S
posted in Product Questions
Set foreground color based on Conditional Formatting

As an userI want to set a different foreground color for objects based on Conditional FormattingSo that I can create more powerful dynamic diagrams Currently I can for example set a background color based on the Conditional Formatting but I cannot set a foreground color. This significantly reduces usability of the Conditional Formatting feature.

40
Phillip W
Miro S
Miro S
asked in Product Questions
Select - Shapes with the same Data

As a power user using the Data for my diagramsI want to select objects with the same DataSo that I can easily update them For example I have changed my mind and need to select all objects which have a Data field with a particular value (for example Field: owner Value: me). I cannot do that in any other way than manually selecting all the objects on the page and inspecting their Data and updating those that are relevant. This is extremely inefficient and tedious. I would hugely benefit from having an option to select all objects with the same Data. On a secondary note I would also benefit from having an option to replace/rename all Data fields/values with different field names and/or values. It seems that once any Data is set it's really difficult to change it on scale which makes Data less useful.

122
Abby S
Miro S
Miro S
asked in Product Questions
Show/Hide objects with Conditional Formatting in Lucidchart

As an userI want to show or hide objects based on Conditional FormattingSo that I can create more powerful dynamic diagrams Currently I can for example set a background color based on the Conditional Formatting but I cannot set a foreground color (e.g. to white along with setting background color to white to make the element disappear). But I would actually want a different option in the Shape Style - next to Icons Shape Style Dynamic Formatting… I'd like to see a Visibility option to simply toggle Show/Hide.

1903
Coumba D
khan
khan
posted in Product Questions
Adding notes to arrows

Hi is it possible to add notes on to Arrows between shapes? When I right click an arrow I don't see the option to create a note.   If it's not possible what would be the alternative implemented method to add markup details on diagrams without it cluttering the view. I'm thinking maybe comments?

260
Micah
Josef R
Josef R
posted in Product Questions
ERD column sizing

I have a 3 column ERD object and I am trying to increase the width to account for a large column name. Previously I could drag the left or right side of the object to increase the overall size then use the 2 sliders on the inside to adjust the column. I can no longer do that.

280
Phillip W
Agron D
Agron D
posted in Product Questions
Import Lucidscale Diagram into Lucidchart for Editing

Hi Team Is there a way to import Lucidscale Diagram into Lucidchart ? I have imported my AWS Environment into Lucidscale via AWS CLI ( Cross-Role and IAM User did not work ). Kindly awaiting your reply.

130
Leianne C
HEATHER W
HEATHER W
posted in Product Questions
Name from Org chart won't transfer to Lucid chart

Hello! My name is Heather and I am with DPS. I am trying to get my org chart updated and found that one of my names that is on my org chart list that I get my names from isn't transferring over with the data refresh. Can someone help me figure out why?  

20
Phillip W
Salvador D
Salvador D
asked in Product Questions
Can’t edit diagram on free account how can I continue editing my document?

I made a free account and started building a diagram but now I can’t edit it! I’m not trying to use any premium features and I hit a paywall every time I try to add a shape.  The paywall says “You’re trying to access a premium feature. Upgrade to enjoy Unlimited Items and much more.”

461
Abigail M
Mark Q
Mark Q
posted in Product Questions
How do I make a folder in Lucidchart documents inherit collaborators from the parent folder?

When I create a new folder under another in lucid.app/documents it does not inherit the collaborators of its parent folder. Is there a way to make that happen? It's not practical to share every new folder manually with the several dozen collaborators.

220
Leianne C
Diana L
Diana L
posted in Product Questions
Integration with ClickUp

Hi! we use ClickUp instead of Confluence. is it possible to paste link to chart created in LucidSpark and see nice preview in ClickUp?

1200
Phillip W
Shanna H
Shanna HLucid support team
posted in Product Questions
Double-click to crop images in Lucidspark 🖱️

Want to crop an image or gif on your Lucidspark board? You can do this by double clicking on the image to enter an image editing mode.  To crop the image click and drag from a side or corner of the outline. To save the cropped image and represent the change on your canvas click the check mark that appears above the image.  Note: Next to the check mark you will see a “X”. You can click this to cancel any changes you have made so that the image will not be cropped. While editing you will also have the following keyboard options: Press Escape to cancel if you decide not to do any cropping. Press Enter after you have cropped the image to save your edits and leave editing mode. Alternatively you can double click anywhere on the canvas to save your edits and leave editing mode. To learn more about working with shapes (including images) in Lucidspark refer to our Create Format and Style Shapes article.

2470
Shanna H
Chris M102
Chris M102
posted in Product Questions
Subnets not showing inside Virtual Networks

How do I make my Subnets show inside of my Virtual Networks? Right now they are showing as siblings but the Subnets should be children of the Virtual Networks.

00
Emma B
Tim D102
Tim D102
posted in Admin Questions
Subfolder creation in teams folders

I want to create subfolders in teams folders but it keeps putting them at the top level instead of inside the target folder  

20
Coumba D
kumar a
kumar a
posted in Product Questions
how to see feature requests submitted

Is there a way to see feature requests I submitted? others have submitted?   

20
Micah
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.