Hi,
‘I recently have invited few of my internal staffs. But they didn’t receive any accept invitation in the mails.
I have checked all the policies and exchance server but no traces of it.
Can anyone assist?
Question
Lucid invite not working internal staff
+9Hi
Thanks for your post! As a first step, could you double-check that all of the IP and email addresses in this Lucidchart doc are allowed-listed on your end? This will help us rule out issues with your email client blocking emails from us based on the IP or sender.
Quick tip 🤓: If you’d like to copy those addresses and paste them elsewhere, navigate to File > Duplicate to create a duplicate of the doc. You will then be able to select and copy text from that duplicate.
Once you allow-list those addresses, please resend the invite to the users by navigating to your Admin Panel > User tab > Pending Invitations. From there, select the checkbox next so the user you want to invite > click the three dots > select “Remind User” to send them another invitation email.
Could you try these steps and let us know how it goes?
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
