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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 366 Topics
  • 774 Replies
366 Topics
Tomasz S
Tomasz S
asked in Admin Questions
Lucid audit logging and usage data

Does the Lucidchart Enterprise license offer organizational audit logging capabilities? For exampleDocument creation events (e.g. timestamp document owner document name sharing options etc.) Document edit events (e.g. timestamp document owner document name sharing options modifications collaborator edition etc.) Document deletion events Document export events Authentication eventsI would appreciate a pointer to any documentation on this topic. 

3181
Abigail M
2 years ago
John T103
John T103
posted in Admin Questions
Team folders not displaying

Hi Lucid I am the Account Owner with an Enterprise account. I added new users to team folders but they are not showing in their Team Folders section. Even as Account Owner I added myself to another team but the folder does not show under my Team Folders. 

81
Adam Y
2 years ago
Steven R101
Steven R101
posted in Admin Questions
Transferring File Ownership

I have an L1 manager that is leaving and they want to transfer ownership of all his files to his replacement. I can search and find a couple of files that he is a collaborator on but none that he is an owner of. He shared that he does have a few files in his "My Documents" but I cant find them within the Lucidcart Portal. Is there an easy way for me to be able to transfer ownership without having to delete the account?

171
Emma B
2 years ago
Edgars R
Edgars R
posted in Admin Questions
This content is blocked.

HelloWe're running an older version of Confluence Server (6.7.1) upon installing Lucidchart plugin manually I got an error at the "Getting started" page of the plugin saying "This content is blocked. Contact site owner to fix it."I have ran through all the possible troubleshooting steps that I could think of yet I could not find anything wrong.Anyone got any ideas?

61
Coumba D
2 years ago
Kimone R
Kimone R
asked in Admin Questions
Why is my shareable link not showing

My sharable link is Grayed out. Why? 

411
Coumba D
2 years ago
Phil M
Phil M
posted in Admin Questions
Allow unique permissions not just inheirited permissions for Team subfolders

Title is self explanatory.  There needs to be an option to change permissions on subfolders under Team folders.  Just having inherited permissions is severely limiting when sharing with users that are external to our organization.  This creates a major pain point when having to share dozens or hundreds of files on the individual file level. Please fix.  

71
Cydney E
3 years ago
Gallagher I
Gallagher I
posted in Admin Questions
Backing up in Microsoft environment

Morning. All the backup documents/instructions all mention Google Drive - but we aren't Google environment.  We are a Microsoft environment and none of our users have Google accounts.  We don't want to ask our users to create Google accounts in order to backup their charts. We have an Enterprise account with over 200 users.  How do we create an enterprise backup? Thanks Kelly

11
Emma D
3 years ago
valentine.taylor
valentine.taylor
posted in Admin Questions
Is it possible to transfer files to another user if incorrectly transferred?

Files were transferred to the wrong user following the removal of an account .Can these files be transferred to the correct user?

61
Sami H
3 years ago
leon
leon
posted in Admin Questions
Deleted a user without saving files

I by mistake deleted a user without saving his files. Need help recovering that user.

02
Emma D
3 years ago
Ashwani K
Ashwani K
posted in Admin Questions
Issue in opening shared diagrams

I am having an issue in opening shared diagrams. 

01
Liz G
3 years ago
Nick F101
Nick F101
posted in Admin Questions
SAML support and communications?

We're looking at rolling out SAML SSO between Okta and Lucid in the next week or two and I wanted to check in for others experience with this. It looks straightforward but we recently enabled another web app that shall remain nameless; when we turned on the SAML integration it sent an automated email to all the end users telling them it was available. It's not common in my experience but has anyone seen LucidChart do this? We'd like to make sure we're managing the communication side of the SSO project so I just wanted to double-check.

61
Katrina V
3 years ago
Bram V
Bram V
posted in Admin Questions
What is the default session management?

Even though our users log in using Okta they could open it on a third-party computer and keep using that session until that session is expired. That means if a user is offboarded he/she could still access LucidChart with that session unless the user is automatically deactivated through the SCIM integration. So my question is how long is the default session duration? Is this something that can be changed?

61
Emma B
3 years ago
Japeth E
Japeth E
posted in Admin Questions
How to find out who put docs in trash?

Hi all Is there a log or something that shows who moved Lucidchart docs to the trash and when it was done? Much appreciated

02
Japeth E
3 years ago
Shalu K
Shalu K
posted in Admin Questions
Lucidcharts from former employees

Is it possible to view Lucidcharts that were created by employees that are no longer with the organization?

31
Micah
3 years ago
Administrator I
Administrator I
posted in Admin Questions
Unable to remove license from user who don't require lucid chart license

Unable to remove license from user who don't require lucid chart license. Please see below given option is coming and we are not able to untick and free license from users. Please support.

71
Flavia D
3 years ago
Ole
Ole
posted in Admin Questions
Seiteneinstellungsproblem / Druckproblem

Guten Tag  ich benutze Lucidchart schon etwas länger bin aber noch nicht dahinter gekommen wie das hier möglich ist. Auf dem normalem Blatt wo man schreibt halte ich immer mit Abstand die "seiten" des Blattes ein und sollte rein theoretisch alles auf dem Blatt bleiben. Nun wenn ich es Drucke und in Kacheln aufteile kommt sowas bei den Übergängen heraus. Die verschiedenen Seitenränder kopieren sich irendwie und es verschiebt sich alles. Dabei habe ich alles komplett normal eingestellt. Wenn ihr das was wüsstet wäre das lieb :) LG Ole

63
Eric R
3 years ago
fwashbur
fwashbur
posted in Admin Questions
Future of Lucidchart for Confluence Data Center

Hi Folk My IT department is telling me we need to move away from Lucidchart for Confluence since we have an on-prem Data Center installation of Confluence and Lucidchart no longer supports that so we must port all our existing Lucid diagrams to Gliffy. Can you confirm if this is the case or will we be able to continue to have the Lucidchart plugin for our Data Center Confluence instance going forward? Thanks - Rick

52
fwashbur
3 years ago
Don L
Don L
posted in Admin Questions
Usage / Last Login Date Report

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

691
Adam Y
3 years ago
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

701
Clara H
3 years ago
john t
john t
posted in Admin Questions
purpose

purpose

01
Micah
3 years ago
Jeshua Emmanuel S
Jeshua Emmanuel S
posted in Admin Questions
Reembolso

Buen día cómo puedo solicitar mi reembolso me hicieron el cargo anual y yo sólo quiero el mensual individual ya modifiqué el plan en mi cuenta pero aún tienen el resto del dinero. Cómo puedo obtener mi reembolso?

741
Emma D
4 years ago
Francine M
Francine M
posted in Admin Questions
Cancelar assinatura

Não consigo cancelar minha assinatura. Só aparece a opção encerrar conta que leva a duas opções: "Não obrigada. Cancele a conta." e "Aceitar oferta".  

61
Emma D
4 years ago
SINQIA S
SINQIA S
posted in Admin Questions
Minha Invoice

Prezados   boa tarde! em 23/09 foi cobrado o valor trimestral de US$6000 mas não recebemos a invoice referente a esta cobrança e também não estamos conseguindo resgatá-la no site. por gentileza poderia nos ajudar?

01
Abby S
4 years ago
Daniela S
Daniela S
posted in Admin Questions
Rembolso

Me suscribí a 7 días de prueba y después se me descontó 93 dólares cuando yo acepte 3 me parece. Por favor necesito el reembolso 

91
Abby S
4 years ago
Orry W
Orry W
posted in Admin Questions
Google SSO will not bind to Domain

We recently had a domain and alias domain setup but the alias domain ended up becoming the main domain and your team merged the two domains together and we cannot get lucid charts to recognize the new domain for google SSO even after reinstalling the app through the domain. I was trying to figure out how to put in a ticket but I could not find a spot to do this. 

31
Chase V
4 years ago
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