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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 503 Topics
  • 1,192 Replies
504 Topics
K
Kin
asked in Admin Questions
Can't delete my document

I tried to move my document to trash but it just could not be removed and returned to where it was with a red expression mark at the right bottom said you cant delete this document. 

342
Micah
Stephane C
Stephane C
asked in Admin Questions
Group (domain) sharing showing more users than are in the group.

I have just shared a folder with users in our domain. The folder now says it’s shared with 11 users, but when I check the domain group, there it only says there are 6 users. How do I manage the 11 users?? I don’t want to share this folder with anyone not shown in the group of 6 users. 

121
Humas1985
Lucid Legend Level 9
itsupport
itsupport
asked in Admin Questions
Regarding Delicensing and Data Management

After delicensing, the user's license in Lucid Chart data should be transferred to the respective user's Google Drive. How do we achieve this?

301
Quadeshia
R
royyung
asked in Admin Questions
All my previous flow charts are gone

I am on a annual plan, but today I discovered all my [previous flow charts are gone. Is there a way to restore these? 

5267
C
M
michaelmarinucci
asked in Admin Questions
Is there any possible way to delicense a user and not be forced to transfer their docs?

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing. For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

1055
Humas1985
Lucid Legend Level 9
M
michaelmarinucci
asked in Admin Questions
Does a deactivated user retain its access to other users' shared docs?

Hi all, I can’t find this answer anywhere. We utilize SCIM depro to deactivate and delicense a user. If a user has access to other users’ docs, and we depro them via SCIM, will the user retain those shared accesses? If we need to reactivate that user, will they instantly get access back to those other docs they were shared on? Thanks!

453
Mj Z
S
stanislaw.wisniewski
asked in Admin Questions
Is it possible to get more use data informations then ones included by default in All user data File

Hi,Is it possible to make this more extented? Like get what file specifically user created , on what dates, if files created by user were shared with anyone etc? Regards

161
Emma B
T
ThisUserNameIsAnnoying
asked in Admin Questions
Change from Google SSO to a username and password

I need help to see if this is possible.  We are leaving Google and so my Lucid chart login is associated with SSO for google.  Is there a way to change it to a username and password?

1261
Mj Z
A
adewald
asked in Admin Questions
How many documents can be created with the EDU account?

Does the free EDU pro account have unlimited document creation? It says unlimited document creation on this site but my account will not let me create more than 3 documents.   

201
Micah
J
jeffp2020
asked in Admin Questions
Can't schedule update

I have a LucidScale integration setup with a Cloud provider.However, when i try to set a data import via a schedule, i get an error: Can't schedule updateThere is already a scheduled update for this same Account from this Lucid account.I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. Am I missing something here??

151
Quadeshia
K
Kieran Spruce
asked in Admin Questions
Can't switch accounts

Hi, I am trying to switch from my company account to another account I created for working with a client (different email address).But every time I try to login with this other account it just logs me in with my company account email address.I have even tried deleting the company account, but no luck.Any help would be greatly appreciated. Thank you,Kieran

541
Quadeshia
D
dsperring
asked in Admin Questions
Organization Image Library

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

231
Humas1985
Lucid Legend Level 9
S
support
asked in Admin Questions
Invitation doesn't come through

I send serveral invitations to 1 person but invitation doesn't arive.To others people in my organisation invitations work perfect with all the same @domain.com address.I can trace them in O365 exchange admin centre. 

201
Mj Z
D
dhissong
asked in Admin Questions
Cannot change a username for a user

Hello All, I have a user account I need to update the username and email address for. When I try to update the username or email address I get prompted to type in a n admin password, but our site is setup for SAML authentication. Is there a way around this without enabling password login and then going back and disabling?

521
Mj Z
Q
quantumgig
asked in Admin Questions
I did a market research app session with Lucid and have not been paid.

I did a market research app session with Lucid and have not been paid.How do I contact the company to get this situation resolved please

212
Q
A
ak-wisam
asked in Admin Questions
SAML response missing required custom identifier.

Hello,I'm getting this error when trying to set up my ADFS as IDP “SAML response missing required custom identifier.”. I followed the step-by-step instructions from the support website on:https://help.lucid.co/hc/en-us/articles/360049900431-Integrate-Lucid-SAML-SSO-with-Active-Directory-Federation-Services-ADFSThere seem to be having some conflicting information between the instructions and what I receive in the meta-data file what I imported to my adfs. Is the above document up-to-date?

3049
Leianne C
A
aakbar
asked in Admin Questions
[Bug?] Screen appears blank when trying to link to google sheet

 

211
Leianne C
Adam Y
Adam YLucid support team
posted in Admin Questions
Troubleshooting SCIM: The Two Most Common Errors

Lucid offers user provisioning/de-provisioning and group management via CRUD operations against the users and groups on an enterprise account via our SCIM REST API. For the technical instructions on accessing the SCIM REST API for Lucid please refer to our SCIM resource in the Developer Portal and post for help in the Lucid for Developers community. The purpose of this post is to provide troubleshooting recommendations for common errors that occur when using SCIM to manage or provision Lucid users. This feature is only available to users on Enterprise accounts. See the Upgrade your Lucid account article for instructions to upgrade. Cause of Error: User already created outside of account with SCIM enabled (429 conflict error)Possible Errors Returned: “Error while creating user x: Conflict. Errors reported by remote server" "Error: User x can not be created because the email already exists" Solution: Invite them to the account via the Lucid Admin Panel. In this case the user in question

4283
Humas1985
Lucid Legend Level 9
E
EricC
asked in Admin Questions
SCIM for JumpCloud

I’m trying to connect JumpCloud to Lucid for user provisioning using SCIM, but getting an error. I contacted JumpCloud support, who had this response:I found some information regarding this error with our Engineering team, it seems that the error is caused by the Service Provider (Lucid) as they are sending us roles attribute in string type. but JumpCloud needs it as roles: [{value: "string"}]. I would suggest you to contact Lucid to see if they can send the role with the correct values. Has anyone else experienced this?

462
E
J
JSarbua PacificLife
asked in Admin Questions
Publish and Embedded Document Questions

How can we find out the first time a document was published in our account?How can we get a list of all published documents, including who published them and their publication dates?Embedded Feature Usage:How do we track how many users have used the embedded feature, the total number of embedded documents, and who they are?General Usage Reporting:Are there reports to find information based on the questions above, and if they exist, how can we find them?Thanks,

131
Micah
J
jmcivor
asked in Admin Questions
SSO SAML uses info in email, username, either or both?

Hi Lucid Community,I have a couple of questions regarding SSO SAML and Lucid user profile.  The Lucid user profile has username and email address which both all\support email address information.  Would anyone be able to confirm what field on a Lucid user profile is referenced\used by SSO?  What happens if a Lucid user profile has different information with respect to email address in the username and Email fields? Thank you,Jen

501
Karsten B
A
AlfredO
asked in Admin Questions
Shortcuts for Arrange not working in spanish keyboard

I can’t make work the preset shortcuts for arrange (Ctrl ], Ctrl [, Ctrl Alt ], Ctrl Alt [) with the spanish keyboard. Any solution?

181
Ria S
Lucid Legend Level 8
A
ashish chandran
asked in Admin Questions
OKTA to Microsoft SSO

Hi Team,We are working on migrating our Lucid platform from OKTA to Microsoft SSO. Wanted to confirm if there roadblock or pre-requisite =s from our or Lucid’s end.

211
Emma B
S
samcasce
asked in Admin Questions
When joining an individual account to a Team account, will you lose the documents in the individual account?

When acquire account Team with other email and link existing account Individual, Have loss the projects created in account Individual?

181
Leianne C
P
paul.roberts
asked in Admin Questions
Lucid Cards for Jira Cloud Jira permissions

Hi all,I recently added Lucid Cards for Jira Cloud to our Lucid account (I am an admin), and so far works as expected for my account but the user that requested it can’t access the expected projects in the Jira instance that it is connected to. I can see all projects and tickets (I am a site admin there) but even projects I know that the user is an admin of shows nothing. What permissions does this plugin specifically look for to allow access?

363
Leianne C
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