Hey there! Thanks for posting! For those that are unfamiliar, please review our Sharepoint article from the Lucid Help Center. Do you mind opening this page in a private browser and trying again? Form there if you could send a screenshot of the associated Javascript Console output that would be helpful! You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Hello! I have this same issue. Is there a fix for this?

Hello ​@shaneikajeffrey !

Thank you for reaching out to the Lucid Community!

Were you able to review the Sharepoint article from the Lucid Help Center and attempt to open this page via a private browser and try again?

If you continue to face this issue, could you please try adding Lucidchart.com and Lucid.app to this exception list in Chrome and ensure you have 'allow all cookies' set?

Please provide a screenshot of these settings if the issues continue, along with a screenshot of the associated Javascript Console output that would be helpful! You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thank you! We hope you find this helpful!

same issue - using Edge.  Read the instructions. 

Hello ​@cheningham !

Thank you for your reply. Again, could you please provide a screenshot of exception list in Chrome as following by the recommended troubleshooting steps (“If you continue to face this issue, could you please try adding Lucidchart.com and Lucid.app to this exception list in Chrome and ensure you have 'allow all cookies' set?”)?

Could you also a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac)?

This will allow us to take a closer look. Thank you!