Hi,
we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause?
Hello
Thank you for reaching out to the Lucid Community!
Were you able to review the Sharepoint article from the Lucid Help Center and attempt to open this page via a private browser and try again?
If you continue to face this issue, could you please try adding Lucidchart.com and Lucid.app to this exception list in Chrome and ensure you have 'allow all cookies' set?
Please provide a screenshot of these settings if the issues continue, along with a screenshot of the associated Javascript Console output that would be helpful! You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Thank you! We hope you find this helpful!
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