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Question

I've lost access to my documents. Can I get them restored?

  • November 22, 2024
  • 3 replies
  • 30 views
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I have lost access to all my documents. How can I get them back? I have a link in a Confluence document  but it says ‘access denied’. 

 

Comments

Sylvia X
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  • Sylvia X
  • Lucid support team
  • November 22, 2024

Hi ​@Lynette Elwell, thanks for posting in the Lucid Community! Since this deals with your account, I have converted your post to a ticket so our support team can help you further.

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Thank you!! 

Ancillary question: Is there a way to submit a ticket directly to the support team? 

Sylvia X
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  • Sylvia X
  • Lucid support team
  • November 25, 2024

Hi ​@Lynette Elwell, thanks for the reply. Please follow the steps here in our Frequently asked questions Community post (under When should I submit a support ticket?) on how to submit a Support ticket. You can also submit one directly from here.

If you have any other questions, please let me know! 

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