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Nov 22, 2024 1:52 AM UTC
Question

I've lost access to my documents. Can I get them restored?

I have lost access to all my documents. How can I get them back? I have a link in a Confluence document  but it says ‘access denied’. 

 

Comments

Sylvia X
Lucid support team
Nov 22, 2024 7:15 AM UTC

Hi ​@Lynette Elwell, thanks for posting in the Lucid Community! Since this deals with your account, I have converted your post to a ticket so our support team can help you further.

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Nov 22, 2024 2:41 PM UTC

Thank you!! 

Ancillary question: Is there a way to submit a ticket directly to the support team? 

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Sylvia X
Lucid support team
Nov 25, 2024 7:02 AM UTC

Hi ​@Lynette Elwell, thanks for the reply. Please follow the steps here in our Frequently asked questions Community post (under When should I submit a support ticket?) on how to submit a Support ticket. You can also submit one directly from here.

If you have any other questions, please let me know! 

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