Skip to main content
hamburger menu
+ Create a topic
Question

I've lost access to my documents. Can I get them restored?

  • November 22, 2024
  • 3 replies
  • 45 views
L
Forum|alt.badge.img+1

I have lost access to all my documents. How can I get them back? I have a link in a Confluence document  but it says ‘access denied’. 

 

Comments

Sylvia X
Forum|alt.badge.img+5
  • Sylvia X
  • Lucid support team
  • November 22, 2024

Hi ​@Lynette Elwell, thanks for posting in the Lucid Community! Since this deals with your account, I have converted your post to a ticket so our support team can help you further.

    L
    Forum|alt.badge.img+1

    Thank you!! 

    Ancillary question: Is there a way to submit a ticket directly to the support team? 

    Sylvia X
    Forum|alt.badge.img+5
    • Sylvia X
    • Lucid support team
    • November 25, 2024

    Hi ​@Lynette Elwell, thanks for the reply. Please follow the steps here in our Frequently asked questions Community post (under When should I submit a support ticket?) on how to submit a Support ticket. You can also submit one directly from here.

    If you have any other questions, please let me know! 

    Level up your skills & unlock exclusive perks!

    Join Lucid Legends
    Lucid Software Inc. Supplemental Community TermsAccessibility statement

    Get Started

    Products

    Solutions

    Resources

    Company

    Privacy Legal Cookie privacy choices Cookie policy
    © 2025  Lucid Software Inc.