I've lost access to my documents. Can I get them restored?

I have lost access to all my documents. How can I get them back? I have a link in a Confluence document but it says ‘access denied’.

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Hi @Lynette Elwell, thanks for posting in the Lucid Community! Since this deals with your account, I have converted your post to a ticket so our support team can help you further.

Thank you!!

Ancillary question: Is there a way to submit a ticket directly to the support team?

Hi @Lynette Elwell, thanks for the reply. Please follow the steps here in our Frequently asked questions Community post (under When should I submit a support ticket?) on how to submit a Support ticket. You can also submit one directly from here.

If you have any other questions, please let me know!

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