Product questions

I have imported the epics of a project into Jira and I would like to know if there is a way to have a line with the total number of child issues by status: Done, In Progress, To Do.For example: (EPIC HAS 10 CHILD ISSUES) 7 Done     2 In Progress    1 ToDo________|============|-------------|Can it be imported directly from the epic into Jira or do I have to build the visualization? How is built?Thank you very much

I am using the Jira Card integration and recently we moved from one instance of Atlassian to another one. I am trying to get my LucidSpark boards connected to the new instance in existing Lucid board and having a hard time with it not looking at original instance.I thought I figured out where to add a new instance, and change the default to point to it. When that didn’t work, I disconnected from the old instance. I still can’t get it to switch to start looking at the new instance.What am I missing?

Is there a simple way to create a pie chart like the below using lucidchart? I found the lucidchart pie chart template which says to use the dynamic progress pie shape with a transparent background and then create different layers and stack them all together. The closest i’ve been able to get using the method on the template is the below:I can’t seem to find a way to add black borders to this dynamic shape. The usual method of clicking the shape and selecting the line style and line width doesn’t seem to work for dynamic shapes. Any guidance would be appreciated. 

hi fellow Group members,does anyone have any experience (and possibly example templates) with designing the Enterprise Architecture of a company (or in other words an IT Infrastructure), including all software applications in use (local and cloud) and the way in which data is stored. I have already received some good advice from other Lucid users, including a referral to this IT Group. Many thanks in advance.Vincent

Hi I don’t understand this new shape in my menu, a black pool box - what is it for? You need to add definition for all shapes when hoovering on them ofr instance, that would be more useful. 

I added an Availability Zone (AWS) box but that is vertical. I want to rotate it to become horizontal but the rotation is disabled.. What am I missing and how do I rotate shapes after adding to the diagram area?   Thanks

Hi all! Not everyone at my organization has access to Lucid, so I frequently use the Publish option so they can view my diagrams. Lately, my colleagues keep receiving a server error when trying to access a specific document I published. Error received when trying to access the published items It was initially published as an image and that didn’t work, so I tried publishing as a URL but received the same result. My workaround for now is to save the image and send it to them via Slack; however, this is not ideal as these images will become out of date as the diagram changes.  This has been ongoing since 04/19/2024, so four working days they haven’t been able to get access. Has anyone else experienced this? Anything I can try, other settings I could be missing, etc

First time importing Visio Org chart and shapes moved over to Lucid but none of the text within the chart shapes. Any suggestions on how to resolve? 

Hello I need assistance with the Azure integration to Lucid. The area path that I created in Azure is not appearing in the dropdown in Lucid. This is a screenshot of the Area path in Azure and a screenshot of it missing in Lucid. Please advise.

Hello I have tried to associate my account with a new google account for login but I can't figure out how to do it. I would like to do it before I subscribe so I can pay through my company. Please advise. 

Dimensions settings have no effect! How do you export an SVG of defined dimesnsions? Mayeb there is a bug….

When i double click on a shape. The text cursor appears. Then when i go to add text. it doesn’t add and it deletes the existing text

Is there a way to prepopulate a post it or Lucid card with custom fields? i.e. - task, duration, resources have these on a card for people to fill out?

I want to use a detailed text outline to auto generate a flowchart in Lucid chart. How? Someone mentioned an auto generate button in the toolbar but I dont see that anywhere  

I was facilitating a large workshop using a Lucidspark board that was prepopulated  and midway I got a message “ Our servers experienced an error. We apologize for the inconvenience.” I tried reloading in a new tab, new incognito window but see the same error ! I am the owner of the document so its not a sharing issueHelp ! 

Hi There,Lucidchart shapes pane isn’t loading the shapes icons. I tried multiple things likeHaving only 1 Shape module ex: UML Sequence ONLY Made sure there is only 1 lucidchart browser (working page) Deleted browser cache None seems to be loading the icons in the shapes pane. Apologies if there is already a thread on this. If there is already one please share the thread details or provide how this can be resolved. 

I’d like to give some detail in Lucid presentation. Can voice be added?Thanks!

So I've created a diagram but it only occupies a fraction of a page. When I go to export to SVG the SVG file is of the entire page and my diagram is tiny bit of that. Can I export my diagram only which I've designated as a group or selected?

Hello all! I am currently using the swim lane template and have a conditional formatting rule setup for coloring objects when they fall within one of the swim lanes.  The issue is when I duplicate the page, the rule no longer works on the duplicated page.  Has anyone encountered this and/or are there any suggestions for why this is happening and how to fix it? 

Hi Team Could you please help in retrieving my existing lucid chart diagrams?  I have several pages but I can see only one with a single diagram could you please help or advice, its really important & urgent.ThanksImran 

Dear community members, A question: we want to shape our IT Infrastructure within our company with the help of Lucid, which should include all Software Applications for each user (Local and Cloud), including the mutual interfaces and, finally, the way in which and where specific data is stored.Who can help us with this, any experience Lucid users hopefully.Many thanks in advance!Vincent

I have created a template in LucidChart, and would love to share it with my peers. Are they able to search in the Templates section of the chart itself or would I have to use the native share with the team member intended to use the created template?

Current smart containers only allow 1 grouping the grouping becomes the container (box) and shapes are rendered into it. Can we have another level like box in a box meaning 2 level of grouping before shapes are rendered.

Hello all!I would like to inquire about the copyright issues related to diagrams and drawings created using Lucidchart. I would like to use these diagrams commercially, including in my book and course. How can I do this? Is some kind of attribution enough or I need to pay somehow? Best regardsPeter

I can’t paste a clipboard string of text into the textbox that’s created on top of a line when I double click the line and a text field opens.