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May 24, 2024
Solved

Cannot upload new images in lucidchart

  • May 24, 2024
  • 2 replies
  • 98 views

Has anyone experienced not being able to upload new images in lucidchart despite having enough storage?

 

Also copying an existing image works

Best answer by Leianne C

Hi @DaneAmador and @mrintegrator, thank you for posting in the community.

I'm very sorry for the trouble you experienced with uploading images - you identified a bug affecting Lucid’s image upload tool. Fortunately our Development Team was able to resolve the issue today and you should be able to add images to your canvas as normal. This Help Center article also has some additional troubleshooting steps for importing images. 

If you continue to experience issues please let us know immediately. Thank you for your help and patience while our team worked to resolve this issue.

Comments

May 24, 2024

Yes, I am not able to Copy and Paste images from an external PDF. .

 

Leianne C
Leianne CAnswer
Lucid support team
May 24, 2024

Hi @DaneAmador and @mrintegrator, thank you for posting in the community.

I'm very sorry for the trouble you experienced with uploading images - you identified a bug affecting Lucid’s image upload tool. Fortunately our Development Team was able to resolve the issue today and you should be able to add images to your canvas as normal. This Help Center article also has some additional troubleshooting steps for importing images. 

If you continue to experience issues please let us know immediately. Thank you for your help and patience while our team worked to resolve this issue.