Invisible Smartsheet Integration

Question

Hi, I followed the instructions for integrating a Smartsheet Kanban and a Lucid kanban. It kind of worked but all I get in Lucid is a bounding box with no content. It’s invisible when not selected? Not sure what is going on.

Eric R · Accepted Answer

Hi @CDando, thanks for your post! Could you go through the following steps so I can get a better understanding of the issue you are encountering:

Could you send a screenshot of the issue so I can see what you’re seeing?
Do you receive any error upon import? If so, can you send a screenshot of this as well?
How many smart sheet rows are you attempting to import? If you try only a few at a time, are you able to import those?
Could you try the import in new blank Lucidspark board and let me know if the issue persists?
What browser are you using? Could you try this in an private/incognito window?

Thanks!

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