Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,694 Topics
  • 13,970 Replies
5694 Topics
Steve M108
Steve M108
posted in Product Questions
Can I Remove the Assignee Initials from a Card?

Is there a way to remove the initials from assignee on a card in a timeline? I like the feature of being able to assign the card to a specific date ranger however want to be able to customize the interior more. Is there a way to assign a date range to shapes instead? See below for Card Initials Example:

370
Leianne C
1 year ago
Nacho B
Nacho B
posted in Product Questions
Lucid Integration without a client id

I'm trying to do a proof of concept where I can see my Lucid documents in my web application being able to edit and manipulate them as desired. While researching the API I came across two problems: I don't have a client ID. Do I need to go through a validation process for my fledgling app to obtain that token? Is a premium version of Lucid required? Do I have a trial version available for testing purposes?

30
Richard U
1 year ago
Kirk K
Kirk K
posted in Product Questions
keeping people following a facilitator

When I'm a faciliator with guest collaborators my collaborators on PC laptops don't automatically follow where I navigate. They must choose to follow me as a collaborator. If I'm leading and they click to do something they unfollow me and must follow me again. Is this the way it's supposed to work? Is there a way I can at certain points force all to follow where I'm going on a LucidSpark page?

290
Addie
Lucid Legend Level 7
1 year ago
Mark S101
Mark S101
posted in Product Questions
Running Animation

I recently learned about using layers and actions to achieve animation. I have a chart where I want to show adding one layer after another one at a time.  I want to do this in a way that is similar to PowerPoint animation where I can keep clicking a next or arrow button and each layer will appear one after the other. However for each layer I wanted to show I need to create and click on a different button with an associated action. (I likely could have used hotspots instead.)  For ex 10 layers 10 different buttons. This created a tedious experience.  Is there any way to mimic PPT and either have a single button that can show each layer one after another by clicking on the same button over and over for each layer or simply going through each layer using a next/arrow button?

660
Phillip W
1 year ago
Petr B
Petr B
posted in Product Questions
Copy and paste does not work

Cannot be fixed even though trying. :/

40
Phillip W
1 year ago
Debby B
Debby B
posted in Product Questions
Building an app and creating the associated Entity Relationship Diagram using SQL

I want to develop a ToDo app in which a user can create Multiple ToDo lists with different purposes. Each list has at least one item. Each item can be tagged. Each item can be marked completed. There could be reminders for some items. Create the database schema for this application and draw an Entity Relationship Diagram for the database of the ToDo App.

200
Coumba D
1 year ago
Schuyler V
Schuyler V
posted in Product Questions
All lines and swim lanes are invisible but still present

I was working through some training on new features to Lucidchart when I realized all of the shape outlines swim lanes and connector lines in my charts have turned invisible. Regardless of if I exit my current diagram and load into an older chart none of my shapes or lines are visible. What is even more strange is that all of my text and shape fill colors remain and if I highlight shapes and lines I can see they are still there - it's just that I cannot get them to return to a visible color. 

920
Micah
1 year ago
john.a.lopez
john.a.lopez
asked in Product Questions
Lucid Custom Shape Library - BPMN objects

Dear Colleagues I've successfully created custom shapes with properties/meta-data being sourced from a data-source in Lucid applying the data-set to the the shape group and using the underlying entities pointing to the PARENT.propertyname However I wish to extend a Lucid BPMN object. I created the additional graphical objects the group and applied the meta-data to the group. The individual properties did update. However to access the default Activity marker and Task type one must first edit the group to then set the layout. Is there a means to set activity marker & task type via data-source properties? can one add to the BPMN symbol the additional properties without creating a group and applying the data-source/meta-data to teh group?   Thanks      

370
Ian Baenziger
1 year ago
Daniel D101
Daniel D101
asked in Product Questions
FedRAMP LucidSpark ADO Integration

When will the ADO integration for the FedRamp product be available?

164
Abby S
1 year ago
Nazareth K
Nazareth K
posted in Product Questions
Office applications embedding in LucidSpark/LucidChart?

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

130
Leianne C
1 year ago
Rebeca Giovanna V
Rebeca Giovanna V
posted in Product Questions
El programa no me permite acceder para trabajar

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

10
Leianne C
1 year ago
David101
David101
posted in Product Questions
Where are the menu and formatting bars?

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

310
Leianne C
1 year ago
Steve M108
Steve M108
posted in Product Questions
Can I integrate a project plan created in Smartsheet to a Lucid product?

I understand the connection from Lucidchart to Smartsheet but not sure if it goes the other way. Our PM created a project plan in Smartsheet and I'm trying to crate it into something more consumable in Lucid

120
Addie
Lucid Legend Level 7
1 year ago
Margaret E
Margaret E
asked in Product Questions
Convert Text outline to a flowchart

I want to use a detailed text outline to auto generate a flowchart in Lucid chart. How? Someone mentioned an auto generate button in the toolbar but I dont see that anywhere  

4243
Addie
Lucid Legend Level 7
1 year ago
George S101
George S101
posted in Product Questions
Importing Tasks Durations Predecessors and Successors

Is there a way to upload an excel file with tasks durations predecessors and successors to automatically create a flow chart?

80
Whittney C
1 year ago
John H101
John H101
asked in Product Questions
Defualt Shape Size

Hi I have managed to set the default font size and line colour using 'Set Default Style' - how do I set the default Shape size ? Thanks   John

245
Phillip W
1 year ago
Neeru A
Neeru A
posted in Product Questions
departments employee data to identify redundancies across teams skill gaps

How can we use Lucidchart to show all the departments employee data to identify redundancies across teams skill gaps and other important insights to optimize your organization’s structure?

00
Addie
Lucid Legend Level 7
1 year ago
bridget.macdonald
bridget.macdonald
posted in Product Questions
Org Chart Layout Functionality

I have shared my org chart with people within the business who don't have a licence.  They are able to view the org chart but are unable to access the layout view (ie drill down in different levels within their org).  Do users need to have a licence to have this functionality or is there a setting I am need to use to grant them this access?

120
Whittney C
1 year ago
Nabil S
Nabil S
posted in Product Questions
Can I change the shape of just one edge of the rectangle?

I am trying to change the same of just one edge of a rectangle so that it's curved shape on top right and rectangle edges on the other 3 ends. Appreciate any help.

120
Phillip W
1 year ago
Jesse H
Jesse H
posted in Product Questions
Bug - Custom Icons in Conditional Formatting do not automatically distribute.

Custom Icons do not appear to be distributing across containers automatically when using Conditional Formatting on smart containers.   Or rather the distribution appears to be working correctly but the 2nd through nth condition based icon for a given target location does not show up on the container.  The mouseover shows that the 2nd through nth icon are positioned correctly but aren't visible only the first icon that matches a condition for a given target location on a container actually appears.

20
Leianne C
1 year ago
adelmans
adelmans
posted in Product Questions
Remove underline from hyperlink

How can I remove the underline from hyperlinked text?

220
Whittney C
1 year ago
john.a.lopez
john.a.lopez
posted in Product Questions
LucidChart Bug (data source)

Please find below an email from a power user at our site. Please advise on how to address this: John We ran across a bug with the “Replace Dataset” function in the data linking module. We included the prefix “Current State” to our current state data tables. We are now working on defining/creating future state models with the customer and we duplicated our current state workbook as a starting point. When we duplicated the workbook for future state we need to rename our datasets to exclude the “current state” prefix to avoid confusion. We did the following steps: Executed in the “Download as CSV” function for a dataset in Lucidchart Opened the CSV in excel and changed the name of the file and the name of the sheet. Saved the file as an xlsx file type Opened Lucid select table to be updated from data linking module select “Replace Dataset” Luicdchart function select new file. After these steps were executed Lucidchart was unable to map a large percentage of the data to the correct obje

220
Cydney E
1 year ago
Kirk K
Kirk K
posted in Product Questions
Collaborator colors by role

Is it possible to set a board so that guests can post and their colors are set by role? By this I mean that I have 6 people but 3 of them are from IT and 3 are from HR. I want notes created by members of those two roles to have green for IT and red for HR. If I assign collaborator colors can I modify those colors to match this desired outcome?

110
Whittney C
1 year ago
Komal K
Komal K
posted in Product Questions
Interactive Flowcharts in LucidChart

I have a requirement where I want to make the flowcharts which are interactive. like I can show in UI the elements in flowcharts have button and on click of the button can change the css of the element.  Also look and feel of the flowchart to be configurable. 

90
Coumba D
1 year ago
jmaurer101
jmaurer101
posted in Product Questions
Line control with End points

  I am losing my mind trying to mange the lines in my drawing. They start out straight from the end point then when correcting the spaces to look neat they begin to jump and lose the original placement. Once they get into the curly stage all is lost and have to create a new line. then after creating the new line another line will go curly. It's been 2 hours now and this will not go straight. Tried holding shift control and different options but I am losing this battle. Is there a way get the lines under control that I am not seeing online?  In the attached picture I was finally able to get Blue back to straight but NIC2 started to curl and just left it. But after finally getting the red lines how I would like them when completing the last line they all jumped to this configuration.      

260
Whittney C
1 year ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.