Product Questions

Even if I choose from template or simply click on 'New Lucidchart Document' the new page that appears is blank with about:blank on the address bar. It's a new account. Email has been verified but nothing has helped. Therefore I haven't been able to try LucidChart at all. 

Exporting my file see URL below just exports a blank page. If I print to PDF i get a document that is 100's off pages long. Please help?   [Document URL]

I have an org chart in google sheets which is data linked to my lucid chart. It's actually multiple org charts broken up into multiple tabs in LC with filter views all backed by the same sheet. If I click "Refresh Data" on one of the tabs all of the tabs refresh which is great.   What I need to do is add one more tab and just edit the filter view but still have it linked to the same data source. However if I duplicate an existing tab it breaks the link (the data becomes static) and I've found no ways to introduce a new tab with a new filter without re-importing the whole sheet from scratch and losing all my changes. Surely this should be possible?

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level? (question asked 2 years ago by others is there any solution now )

ORG charts are documented using groups views as a way of showing (for example) scrum teams.This is a good idea.However I am looking for the way to include one employee in multiple teams. Scrum team A  Employee 2 Employee 1 Scrum Team B  Employee 3 Employee 1.In my google sheets I want to automatically create a group view for Scrum team so that an individual smart container is created for each scrum team. I then want each employee to be entered into the correct smart containers even if it's more than one smart container. This doesn't appear to be possible has anyone already solved this?

Hello I'm going the python route.  I've exported the subscription's resources to the azure.json and I can see the Network Security Groups in it but looking through the various views I do not see the NSGs or the ability to add them. How can I have the NSGs added to the views where applicable?   Thanks!

I have tried several times to reset the password without results I have checked spam and everything and it does not arrive I urgently need to be able to restart it since it allows me to enter because I originally started with my google account but it does not allow me to make changes because it asks for the password for everything and now I pay for the teams service and I can't assign it.Is there a solution? since I send a reset link and nothing happens on the page and nothing arrives in the inbox or spam

Hi there   I'm trying to add a row to an ERD shape. I currently have data in just one row I would now like to add 2 more rows to each of my entities. I have seen the post that explains how this is possible with the IOS app but I cannot work out how to do this on the web application using a desktop.   Can you tell me if this is possible?  Many Thanks

I wanted to create a room with length 17 ft and width 29.33. Once I create a room can't I enter the size in numbers and the size gets increased or decreased for the room? It is difficult to get precision with dragging lines or walls?   Kiran 

OLA SOLICITO CANCELAMENTO POIS O MEU PACOTE ERA GRATUIDO E TINHA RESTRICOES DE USO FIZ A COMPRA PARA TER ACESSO A OUTRAS FERRAMENTAS E MESMO ASSIM O PROGRAMA CONTINUOU LIMITANDO AS FERRAMENTAS ALEM DE COBRAR UM VALOR TOTALMENTE DIFERENTE DO PACOTE QUE EU ADQUIRI.   SOLICITO CANCELAMENTO COM URGENCIA 

I logged into Lucidchart and every single font in the menu is bugged for some reason. It also is not even showing all the fonts I had only a couple and none of them work. I cannot search for fonts or anything nor can I even delete the ones that do not work.

I am the administrator for my company as I am taking a on a new role - I need to assign ownership rights to several of my charts to another individual who is also an administrative user in my hierarchy.   How do I give him ownership right to specific charts?

Deseo cancelar la suscripcion el motivo es que no la volvere a utilizar.

I have a use case where I need to be able to lock a horizontal line to a specific vertical position but I want to still be able to change the position of the end points horizontally. I can unlock the line position/size when I need to change it but that is tedious.   Is there such a feature for Lucidchart?  

Realizei a assinatura do plano porém com cobranças mensais foi debitado do meu cartão o valor do plano anual ou seja USD 24000 considerando que estou utilizando a plataforma a 2 semanas solicito o estorno dos meses não utilizados e o cancelamento.

Boa tarde na data de hoje 12/10/2020 tentei utilizar os US 1000 que ganhei em um questionário de vocês e acabei comprando o plano anual vindo uma cobrança de quase R$ 53000 no meu cartão pois o site de vocês utilizou os dados do meu cartão do período experimental para efetuar a cobrança.   Solicito o estorno do valor por favor por onde eu devo fazer esse pedido ? já pedi o estorno também junto ao banco do cartão

I just paid $95 to get to a monthly team version and this doesn't even come with salesforce import? This used to be a feature for everyone and is why i came back. Fine i'll pay but it wont let me use the import! It keeps telling me to upgrade.   I spent the rest of my time copying over an ERD into draw.io. Can you please refund my $95?

Estimados por favor necesito que me reemblosen un pago no autorizado por 95USD. Yo lo único que hice fue solicitar la prueba gratis por 7 días y finalmente la aplicación no era lo que yo buscaba YO NO AUTORICÉ LA SUSCRIPCIÓN ANUAL les agradecería contactarse conmigo a la brevedad Saludos Guillermo Videla

  Is there a way to hide the xy coordinates and the proximity measurements that appear when dragging an element around the screen?

Hi I am creating a set of shapes for a custom diagram. I would like to create shapes that through a menu bar (like the one in the picture) can modify the shae proerties and content in the shape directly. There is a way to do this from custom shape or it is avaialble only for predefiend shapes Thanks for your support

Ho provato più volte a passare dall'account gratuito a quello per gli studenti ho anche compilato un form e inviato la richiesta ma ancora niente come posso fare ?

For Paid subscriptions to Lucid is the software available to download so our proprietary diagrams are not saved on the cloud but on our servers?

How can I easily jump to different areas on the canvas without scrolling or zooming out to see everything and zooming back in?

After a voting session can I come back on a different day and view the results again?

What emoji reactions can I add to my objects? How many can I add? How can I see what emoji reactions my collaborators have added?