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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,065 Topics
  • 15,522 Replies
6064 Topics
Denis101
Denis101
asked in Product Questions
Lines are placed behind shapes in Lucidchart

Hi My issue is that when I place a dynamic connector the line is running behind another shape while logically it should not. My quesiton is why it is not running on top to extend the main line but just wrapping behind "Edit project details shape". It is useful to use dynamic connectors but in my diagrams they tend to always go behind shapes. rather than using open spaces.

491
Flavia D
Renate v
Renate v
posted in Product Questions
How to search without zooming in?

I often need to search my documents for specific texts (using ctrl+F). When I find a match the document zooms in to 150%. I don't want this to happen because I lose oversight that way. Is there a way to disable this behaviour?

150
Annika W101
RIck Page
RIck Page
posted in Product Questions
How DO I create a very long Process flow?

I want to create a Process Flow of 30-40 Process Blocks. I want to use a Plotter to print this out over 8-10 feet.  How Do I use the tool to develop a sequential process flow ?

70
Megan W101
M K S
M K S
posted in Product Questions
Fiber to Home Layout

Dear Sir I'm designing Fiber to Home layout where I need basic equipment shapes like ONU OLT ADFA Splitters Distribution hubs etc.  Where can I find it?   Thanks  

140
Chase V
Rikke S
Rikke S
asked in Product Questions
How can I send interactive charts to my customers?

Hi! I have been very pleased to find lucid chart can make interactive buttons so I can display use case diagrams process diagrams etc. combined with the mockups in a simple way.  This is especially useful when communicating designs to stakeholders early in the process.  However I can't export my charts without loosing the interactivity.  If I want my customers on board they need to buy a license for lucid chart - is that correct? Can I somehow invite my customers/stakeholders to see my charts AND click around it without having to buy a license for them?  In adobe XD for instance I can export a link (web url) that I send to stakeholders then they can click the link and try my prototype.  Thank you in advance :)

211
Chase V
Praveen K101
Praveen K101
posted in Product Questions
Working with Large Database (> 1500 tables)

Hello There! I am just new to lucidchart. Our software is very huge with many different modules. so our database is very large. If I make all the tables in the same page(sheet) Its very hard to manage with all those relationship out there between the tables(>1500 tables). So is there a possible ways to create each module ER diagram on different Page and Show a relationships between different module from different pages??   Best Regards.

30
Tate S
Rob M
Rob M
posted in Product Questions
Changing the font and size permanently

Hi    Is there a way to set the font type and size permanetly?  

50
Eric R
Peter H102
Peter H102
posted in Product Questions
Excel data import problem

I'm having the same problem as was posted here but unfortunately the person posting said they solved the "formatting problem" but never explained further: https://lucidchart.zendesk.com/hc/en-us/community/posts/360018251586-Excel-data-imported For some reason when I tested the link excel data feature it worked perfectly. Then when I went back to use it with my full dataset everytime I try to link it to a shape rather than the data I get the following message in the shape "{{=referencekey(1).' Contact Name '}}" where Contact Name is the header of the column I'm trying to display. Any help would be much appreciated!

330
Peter H102
Benito
Benito
posted in Product Questions
Question about permissions in Confluence plugin

Hi I have a question about the "Lucidchart OnPrem for Confluence" plugin.And I have a public page in Confluence (https://ws001.sspa.juntadeandalucia.es/confluence/display/SSHH/Modelado+de+la+Actividad+Planificada+de+Soporte+Provincial) visible by registered and anonymous users.On that page I have a LucidChart diagram inserted. My problem is that if I access the page as anonymous (without logging in) I see the entire content of the page except the LucidChart diagram but if I access with login I see the diagram.I understand that LucihChart inherits the COnfluence permissions so if an anonymous user can see the content of a page they should also see the LucidChart diagram.Can you tell me what could be happening? Thank youregards

160
Maison W
Toni A
Toni A
posted in Product Questions
Org Chart Uneven Space

Hello I am creating an org chart using a template and there is some uneven spacing. I would like the names closer together but I don't know how it did this automatically for some names and not other.

80
Annika W101
Rachael F
Rachael F
posted in Product Questions
Auto Alignment when adding a shape into an existing flow diagram

Hi I have been using Lucidchart for a few months now and still have not found a way around this feature.  Previously using Visio when you added a new shape into an existing diagram it would move the shapes over and allow for auto formatting. In Lucidchart I am finding I am having to manually move my whole flow just to add an additional shape in.   Can you please advise if this feature is even available in Lucidchart?   Current flow: When adding a shape Manually having to move and connect the new shape into the diagram:

100
Chase V
Lee B101
Lee B101
posted in Product Questions
Import Data into the circular org chart template

Hi I have been trying to import replace the data in a template with the data required for my organisation I want a circular org chart however when I import my data it just displays as a standard org chart.  Can anyone help please?

30
Chase V
Strobus
Strobus
asked in Product Questions
text in my diagram suddenly showing up as blocks

I created a set of diagrams a few months ago and when I came back to look at them today all the text had been converted to black blocks. What happened?

274
Flavia D
Ted G
Ted G
posted in Product Questions
Converting old org charts to new ones

How do I convert old org charts to new ones without rebuilding them.

30
Maison W
eridavis
eridavis
posted in Product Questions
Adding Text to Palo Alto Stencils

How can I add text to a Palo Alto stencil?  I want to label it like FW-TEST but I don't see how to add text or labels.

190
Maison W
Fiona S
Fiona S
posted in Product Questions
Mind Mapping

How do I keep the integrity of the mind map - collapsible sections etc when exporting to PDF (or another format).  The mindmap doesn't keep the linksor ability to expand collapsed sections.  I'm sure it used to.  Please can you help.  Thanks Fiona

40
Eric R
Allen P
Allen P
asked in Product Questions
Rounding a rectangle and setting it to no fill in Lucidchart

Hello Lucidchart forumI want to make a rounded rectangle the border for the diagram. The fill needs to be 'no fill' but all that is a available is white fill.How to get rid of the fill in a shape?Thanks.Allen in Dallas

3731
Flavia D
João G
João G
posted in Product Questions
How to disable a certain platform configuration?

Good afternoon! I realized that this platform operates from a system similar to AutoCAD's "OSNAP" function where drawing cursor capture occurs for some specific points of the layout. I would like to know how I could disable this function as it prevents me from accurately entering text in some elements imported from my computer. Thankful!  

50
Chase V
Michael S101
Michael S101
posted in Product Questions
Adding text to Icons

I'd like to link a text box to an icon but I need the text to be hidden until I mouse over the icon and then it pops up. Is there any way of doing this?   I need this as Lucidchart loses my Screen Tips text on import from Visio so I need to recreate this function.

490
Chase V
Dina H
Dina H
posted in Product Questions
Can we get email notifications when documents are added/removed to/from a team folder?

Can we get email notifications when documents are added/removed to/from a team folder?

130
Flavia D
Weed W
Weed W
posted in Product Questions
Custom lines

Hello I'd like to make a custom line - not just customize it with the basic settings. As an example there is a line style for "dash-dot-dot" but not for "dash-dash-dot-dot-dot".  If there was a setting for formatting line styles where you could make a line repeating something along the lines of "10px.dash-10px.dash-dot-dot-dot". That way you could customize the lines in ways used for different diagramming purposes in mechanical installations. Any solution would do right now though Best regards

130
Maison W
Kirsten E
Kirsten E
posted in Product Questions
Do I need to transfer documents when deleting if they are only an Editor

I am deleting a user and they are the creator of one document but editor on 32 documents. If I don't transfer ownership does it delete the 32 documents to which they are an editor only? 

90
Maison W
Arenie R
Arenie R
posted in Product Questions
Org Charts

Is there a way to insert a bigger pictures in org chart templates? You can barely see pictures that are added next to names because they're too small even when you alter the paper size. This somewhat defeats the purpose of creating an org chart if you're unable to see the pictures. 

120
Chase V
Steven S
Steven S
posted in Product Questions
Using formulas to extract data from a SmartGroup (or Org Chart)

I'm trying to display information from SmartGroups in a non-standard gridded fashion. I'd like to be able to choose a specific location on the page where I would like to place each container e.g. if the containers reference countries I'd like to display them individually over their correct location on a map. I think (hope?) this is possible through the use of formulas i.e. creating new shapes that reference data within the Smart Group. However I am struggling with the syntax and a lack of other examples from which to learn from. One additional note: the Smart Group is based on an org chart (which itself is based on an excel spreadsheet). Technically the solution to my issue (mapping fields against physical locations on a page) could also reference the org chart or even the spreadsheet itself.  Any/all help and guidance would be gratefully received. 

170
Annika W101
Moshe Y
Moshe Y
asked in Product Questions
Is there a way to change the order of lanes?

Hello Is there a way to change the order of lanes? In the case of an elaborated chart with 4+ lanes I would like to change the order of the lanes. For example move laned 4 to position 1. Is there a way to do that? Thanks Moshe  

611
Chase V
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