Product questions

Hello there when I'm using Firefox I can only see the loading animation in the documents folder. Everything else works fine just the folder view doesn't work. Do you have any ideas? Cheers Robert

Hi! i'm using the student license. And i have some troubbles trying to link data. It's only for enterprise license?... with student license i can't link data or use dynamics shapes?

Hola quiero hacer un organigrama exportando de un archivo de excel pero con un mismo diseño predeterminado. Antes de importar configuro la hoja pero al terminar el proceso de importación me quedan todas las hojas del organigrama con otro formato que no fue el que elegí (sin caras y sin bordes) lo cual tengo que ir hoja por hoja para arreglarlo. Hay otra forma de hacerlo fácil?

If I have a bunch of comments distributed around a document how can I find their locations and jump to see them in context?  If I display the comments list I can open them but I can't see any way to shortcut to the location in the document.  Am I missing something?

I have a team folder which several individuals can access. However i have one document within that folder that only the manager needs to see and not the rest of the team.  How do i allow only the manger to view the document?

I want to set auto-refresh of my underlying Google sheet data set linked to an Org Chart document however 'Manage Refresh' option is missing on the UI under 'Manage Data' panel

I'm trying to export my document but it keeps coming up with "no pages selected" the page is not a master document I have read the instructions on the article https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-Download-Your-Lucidchart-Documents. But nothing is working please help 

I am attempting to follow the instructions from the page and video below to be able to share my chart with co-workers who do not have LucidChart. On my Publish screen I don't have the Require Password checkbox. I am not sure if that makes a difference. The behavior I am experiencing is that when I send the link to a person without LucidChart they are asked to login to the LucidChart or to create an account. This is not a desirable option for my situation. What am I doing wrong? Publish Your Document – Lucidchart (zendesk.com) Lucidchart Tutorials - Publish a custom URL - YouTube

I would like to have connector lines that show two separate flows.  In my case I have a network diagram that shows the direction of the network flow but then I'd also like to be able to indicate the data flow which could be the opposite direction.  Is it possible to make a custom connector line or to annotate the connector line with another line?  Here is an example where the "data flow" line is the smaller dotted blue line.

LucidChart today started to show blue striped lines across all of my diagrams including new diagrams. Do you know what I can do to stop these striped lines. I tried Chrome and Safari -- same issue. I am running Lucid from a macOS Catalina version 10.15.7 on a MBP 16".   Thanks in advance for your help. 

I am using an enterprise version of Lucidchart and when I attempt to import a Visio file (.vsdx) I am receiving an "unknown error". I made sure the file is compatible (Visio 2019). I also tried this in a non-enterprise account (free personal account) and the import worked fine.

3 de mes élèves ont partagé leur fichier Lucidchart avec moi et je n'arrive pas à supprimer ces fichiers de mon compte. La ligne suppression est grisée.

I do not see a way to do this.   Thank you.

Is there an API to get all activities performed by user in an Enterprise Account?Or list all documents with details regarding who updated and when it was updated?

Something happened between starting my lucidchart drawing and now.  When I drag a shape onto my canvas the shape is super tiny.  So tiny that it appears as a single dot.  So tiny that I cannot even grabhold of the corners to expand it. I am able to continue working by copying and pasting my existing shapes but it is slow tedious work.  What did I do?  Or more to the point how do I undo it?

I have been trying to paste text into both a shape and a note and it causing the app to crash.    

Hello We have a Lucidchart diagram we would like to add to a google sheets document. We hoped to use the Lucidchart integration for google sheets to select a diagram and insert it into a google sheets document. However after clicking insert on the diagram preview the progress bar just loads indefinitely no diagram is inserted after waiting over 10 minutes. To explain my process: I granted Lucidchart access via the integration for google sheets => Selected the diagram I wanted to add => It appeared correctly in the preview window => I clicked insert. I expected that the diagram would appear on my google sheets document after a few minutes but it just hangs on the loading dialog. No diagram is inserted in the google sheets document. See screenshots below: Is there a workaround or fix for this? Thank you

Recently I upgraded lucidchart to team 2-3 members. Because lucidchart is always not sufficient to a storage I wanted to get a enough free storage. So I deleted many pictures and documents but after more than 10 days of doing this storage is not changed. How long should I wait to be changed my storage capacity? 

Hi everyoneI'm learning LucidChart and trying to visualize MySql database schema in new Document. For this I use dump of mysql schema in database.sql file (with no data). Then I'm converting it to a bunch of csv files (https://www.rebasedata.com/). When I'm trying to upload it into the Lucidchart it gives me parse exception. What am I doing wrong?Thank you.

I want to display a list of values for one property on a smart shape that is filtered by a different property on the same shape. So if I have a Container with shapes with properties that return the arrays Job List = [$25$50$26] and Ship By Month = [232] I would want the function to result in [$25 $26]. So far I have gotten to this code which isn't working =FILTER(CONTENTS."Job List"@"Ship By Month"=2) What am I doing wrong?

Hi My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail. I receive the notification in LucidChart bu can't do anything with it. Can you set this up manually? My team's domain is btcpower.com This is quite urgent as i need to use lucidchart today.  

I have the Lucidchart confluence plugin installed and we have been using it for years.  I am designing a new confluence cloud instance and I want to create a Lucidchart flow diagram to get everyone's (my bosses) buyoff on it before I start work on it. What I was trying to do is create a flowchart with actions that take you to other Lucidchart diagrams.   This all works great in Lucidchart but when I click on the action when I'm in Confluence I just get a blank about box.  Does that mean this doesn't work?  Or is there some configuration I need to do on the confluence side?   Thanks  

Hi I am having issues linking a Google Sheet to my Lucid Chart for Organisation Chart.I have attached a screenshot.

I think the title pretty much speaks for itself.  As a small business owner it would be wonderful to do something as simple as link data.  I don't have a team but yet the only way to get these features is to upgrade to a team account.  Why not offer an individual option for automation and integration functions so a team of 1 can function as a team of many without having to pay for additional help?  Especially during these trying times when even a small additional expenditure can mean the loss of one's business.

I have read the tutorial and the community help on this topic and I still can't get a hotspot with link to another layer to work. What I'd like is to show the first column and then "turn on" successive columns. When I try to link the first column/vertical swimlane to the 2nd column and press Shift/Command + all that does is make the content bigger. I looked for Sync Visibility as suggested in the community posts but did not find it in any of the menus. I am stumped but still excited to get this to work.