Product Questions

Every time i move a box around i get a blue dotted line in all directions. it shows the distance in units. its very distracting. how can i turn this off.

Hi   I am a premium user for more than 6 month and I had a nice experience with you. Today I can't add almost any shape to my diagram. the application says that I have to upgrade to use the premium shapes. My package is "Basic" package and it should include unlimited shapes. I have used the shapes before and now I can't finish my task with a tight deadline. Please help fast. Thanks!  

Facturacion Buenas tardes completo los datos de mi tarjeta de crédito pero la página no la reconoce y no puedo actualizar mi licencia. Quedo atento a sus comentarios. Good afternoon I fill in my credit card details but the page does not recognize it and I cannot update my license. Stay tuned to your comments.  

Hi recently I subscribed and joined a Team. Now i need to left the team and I asked to the Admin to remove me. He performed the change following the guide: https://lucidchart.zendesk.com/hc/en-us/articles/360028596311-The-Admin-Panel-User-Management#collapseSix But from my configuration I can see under "Your Team" that I'm still into the Team and i can't do any change. moreover seems I lost the option to control my subscription for example the unsubscribe option is missing (I was thinking to perform a unsubscribe/subscribe actions to solve the issue...) How I can solve this problem? Thanks  

Org Chart template line attributes question

Hi I would like to upgrade my account to Premium (it should already be part of a paid organisation). How do I do that? Thanks Toki

Hola contraté una suscripción individual anual que ofrece más de 750 plantillas sin embargo entre las que tengo disponibles solo aparecen 200 posibilidades.  Por otra parte necesito modificar las preferencias que marqué al registrarme como usuaria para tener acceso a nuevas recomendaciones de plantillas pero no visualizo esa alternativa.  Agradezco la ayuda y quedo atenta a su respuesta  saludos.   

I noticed when I shared the document as public link to others. even though hide layer works perfectly fine for me(if I login and open document) but when anyone click public link all layers are shown up. the hide layer is not working for the document shared by public link. any ideas?

Hi i have created a document more than a month back & added multiple pages to it. this morning i added a page worked on it and downloaded the diagram.  Hours later i logged in my account and the document is empty only one blank page is there ! Checked the Trash and nothing is there! How can this be recovered?   Thanks   

Is it possible to move a full row / column from a table or even copy and paste one into a different part of the table?

Hello I am currently trying to run a calculation in a chart that is on a single page but using many layers. Basically what I want to do is sum the value of all the shapes on the visible layers. What I have done at this point is assign values to all of the shapes in each layer (not all but all the relevant ones) then at the page level I retrieve all of the values using =CHILDREN."Value" and getting an array.  The array looks correct however it is returning the values of the shapes that are currently in layers that are hidden. Is there a way to return only the visible shape values?? Perhaps with conditional formatting or using certain IF statements with an identifier?  Please help!! Thanks :) Michael

This is a very basic question I am sure. But in the "Detailed Work Breakdown" template there are legend boxes that indicate work that is about to start in progress and completed. I have no idea how to create or edit those. Can someone help me with this? Thank you1

Hi is there any possibility to export a FlowChart done on Lucidchart in a format compatible with Bizzagui? We have a Client you want the documents on Bizzagui and we prefer work with Lucidchart.  Best Regards  Marianne Oelker

I made up a organizational structure.  When I print the document the complete middle of the document doesn't print

Hi Team  I accidentally deleted my Final Org chart.  It shows up in Trash. And there is a restore option popping up but i am unable to restore it. There is nothing happening when i click restore. Can you help me out. Thanks  Manju

I'm able to import my objects from Salesforce but I'd like it to follow the same styling that is in the "ERD & Data Flow" template. I only want to see object names and relationships but not fields. Once I import I can't seem to apply the template styling or remove the PK field.  Thanks Desired format: Actual format: 

I have created several tables but I want to alphabetize a column.  Can this be done?  Alternatively I can move the rows around so the column is in alphabetical order but that seems like a lot of work.  Thank you.

I have used the "Repace Dataset" feature to upload new spreadsheet information. I can see that the new data appears correctly but the rules for adding icons are not updating. 

How do I remove the tutorial how-to video from my sheet view?

How to see the number of charts in our LucidChart org?

I have a unique question. We would like to show our organization chart on a tiered system where each tier represents roles/responsibilities. Whereas we have directors that have managers working for them which would show them at a tier below but also have non managers reporting to the director. We don't want to show managers and non managers on the same tier but a line showing that they report to the director. Can this be done?

Been using Visio for years looking at alternatives. Simple Q .... I draw a line how do I change the angle ..... or even draw at a required angle in first place

Some of my diagrams in Lucidchart on a page are small. Is there a way to resize the canvas so the image fits nicely and not leave tons of whitespace grid on the canvas?Thanks 

An attached example comes from Visio. I would like to enter this in Lucidchart. "A56: Persoon insluiter (Voorbeeld uitvoerder)" refers to "T56 Persoon insluiten (Voorbeeld transactie)" with the name T56. This Lucidchart file is exported to Visio. A file is created from Visio which is to be imported into another application. Do I have to use the WEB link for this?