Hi Daniel 

Thanks for reaching out in the Lucid Community! It seems like you have also opened support ticket and one of our agents is already providing you with one-on-one troubleshooting. 

For those who are experiencing document-specific issues that may require sharing private information please submit a support ticket by filling out this contact form and making sure to include the URL to the affected document. This will help us to take a closer look at the issue. Thanks!