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My colleague and I are having problems accessing a lucidchart that we created. Any ideas what might have caused this and how to resolve it?

Hi Daniel 


Thanks for reaching out in the Lucid Community! It seems like you have also opened support ticket and one of our agents is already providing you with one-on-one troubleshooting. 


For those who are experiencing document-specific issues that may require sharing private information please submit a support ticket by filling out this contact form and making sure to include the URL to the affected document. This will help us to take a closer look at the issue. Thanks!


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