Hi Alec

Thanks for reaching out on the community and I'm sorry for the trouble you are experiencing with Visio export. To start I would recommend trying these troubleshooting steps:

• Try exporting the file as both a VSDX and a VDX. Sometimes the two file types will respond differently to export so it is worth trying both.


• The line export issue might be specific to the document or to a style that is applied to the lines. To test this I'd recommend changing the line format (decreasing/increasing thickness etc.) and copying/pasting the contents of the document into a new document to see if that resolves the issue.

If these steps don't help please reach out to our support team with the URL to the Lucidchart document that you are trying to export so that we can take a closer look at what might be occurring. Thanks for your help and patience as we investigate this issue!