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Alec B
Alec B
June 16, 2021
Solved

Losing shapes (specifically arrows) when exporting to visio?

  • June 16, 2021
  • 1 reply
  • 221 views

Hi all

 

When I export my Lucid chart diagram to Visio I am losing all of my arrows! Any idea as to why and how I can rectify this?

Here is lucid chart prior to export

 

Exported lucid chart to visio is below no arrows visible..

 

Best answer by Abby S

Hi Alec

Thanks for reaching out on the community and I'm sorry for the trouble you are experiencing with Visio export. To start I would recommend trying these troubleshooting steps:

  • Try exporting the file as both a VSDX and a VDX. Sometimes the two file types will respond differently to export so it is worth trying both.
  • The line export issue might be specific to the document or to a style that is applied to the lines. To test this I'd recommend changing the line format (decreasing/increasing thickness etc.) and copying/pasting the contents of the document into a new document to see if that resolves the issue.

If these steps don't help please reach out to our support team with the URL to the Lucidchart document that you are trying to export so that we can take a closer look at what might be occurring. Thanks for your help and patience as we investigate this issue!

Comments

Abby S
Abby SAnswer
Lucid community team
June 16, 2021

Hi Alec

Thanks for reaching out on the community and I'm sorry for the trouble you are experiencing with Visio export. To start I would recommend trying these troubleshooting steps:

  • Try exporting the file as both a VSDX and a VDX. Sometimes the two file types will respond differently to export so it is worth trying both.
  • The line export issue might be specific to the document or to a style that is applied to the lines. To test this I'd recommend changing the line format (decreasing/increasing thickness etc.) and copying/pasting the contents of the document into a new document to see if that resolves the issue.

If these steps don't help please reach out to our support team with the URL to the Lucidchart document that you are trying to export so that we can take a closer look at what might be occurring. Thanks for your help and patience as we investigate this issue!

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