Product Questions

Is it possible to have non-paid subscribers add comments or stickies to a board? The use case is that we've created a board for some work and want someone to be able to view and provide feedback. What's the best way to do that? I've tried to add them as editors but the message they receive is that they are accessing a Premium Feature.

As far as I can tell so far (new to LP) - arrows are sticky to object's side edges. I want to place an arrow's starting point (or end point for all it matters) in a random place over an object (in my case - a design PNG file). Example: Starting From a CTA button in the middle of the screen. In Miro for example detaching an arrow can be done using the CMD key while moving the arrow edge. I could not find a way to achieve that. Is that doable?I assume it isn't doable hence the "feature request" I think it's super basic and should also be easy to solve. If in fact it's NOT possible please solve it ASAP because it's a blocker for a UI/UX person which his using Lucid Park.

Would like to apply square dimensions to groups of circles by using my key pad

I'm redesigning our database and I'm unable to change the shapes of the entities in the ERD i've created. Currently I'm using the free trial could this be the issue? If not please advise.   Thanks! Love the software so far with exception to this bump in the road.

So I was log out of lucidchart when I logged in again using my Office360 I see none of my documents. The email of Office360 is the same email as the one I had open the account with Lucidchart. Help    

Hello could you please tell me if it is possible to change the "Notify by email" checkbox value when sharing diagrams? By default notify it is checked. We would like to change the default to unchecked to avoid unnecessary spamming of our users.

Hi team i was going to delete my account. So I did remove (delete) 5 users already however this still show up in my Account Setting page. Please advice.

Is there a way to import UML Class Diagrams from text file ?

How can query Jira Server on-prem to find all the Jira issues that have Lucidchart diagrams embedded into the ticket via the Lucidchart Jira Plugin?

Confluenceデータセンター版のLucidchart Pluginに関する、log4j2の脆弱性対応について確認したいです プラグインのアップデートが必要なのか等確認したいです 現在の対応状況について教えてください 特に対応不要の場合でもお知らせください

When importing multiple accounts using AWS CLI method singe TGW gateway is duplicated into each account as individual item. All TGWs across accounts end up having identical ARN TGW_ID and Description. Has anyone else seen this behavior? How was it corrected? Thank you.

Diagrama de Gantt

I would like to know please how I can accommodate a diagram within a plan template of my company in order to turn it into an official document. Thank you. PS: our blueprint templates are in DWG and PDF formats.

Really want the ability to hide and/or group tabs in a document. It would help so we don't have to use MORE individual documents because our users get tired of scrolling but need to reference new and old work in a single place. 

I cannot find where I can create an arrow without the arrow on both ends.   During the trial this was not a problem but not the "arrow" has arrows on each end.  This does not work for our flow chart.

How can I lock components within the red box and drag the whole box closer to the blue box. Otherwise it just drags the red frame leaving all the inside components in its original place.

Pessoal não consigo colocar as medidas exatas de paredes janelas e afins com o mouse. Ele pula um dois ou mais centímetros. Queria muito digitar o valor exato das dimensões porém já vi num comentário oficial na central de suporte que isso ainda não estava disponível (fevereiro/2020).  Gostaria de saber se há alguma dica pra conseguir refinar as dimensões com o mouse para que eu consiga colocar os valores exatos..   Obrigada!

Hi I use lucid app for class at Indiana University. I have used up my 3 document limit and was wondering if I could get my account upgraded to an educational account so I can create more than 3 documents. 

There is an IC shape that have a configurable amount of pins on two sides. Is there a shape that is like a quad flat pack micro (something with a configurable pin count on four sides)?

How do I get rid of the check mark due to the box having "Approval" in it?  

At the present moment I have "Snap to Grid" "Snap to Object" and "Snap to Guide" all turned off. Despite this text boxes attached to arrows will still snap to an invisible misaligned grid. The arrows themselves will still snap to objects as well. I haven't tested this with other object types (I'll save that work for a junior Lucid engineer). It seems that there is no global setting for completely turning snap functionality off entirely this would be much appreciated (a fully working snap to grid functionality would be best though that would likely take a lot more work).  TLDR: Snap functionality is broken with certain objects before it is completely fixed I would like to request a truly global "Disable all snapping" feature. By this I mean the only thing dictating the movement of any object line textbox or thing with pixels rendered by Lucid should be my mouse and my mouse alone. Anyways I still love the product and it's the best out there! It could be improved th

As a new user I'd like to recommend that a user is able to select multiple shapes at one time and then change them all to the same new shape.  For instance right click on square A hold down control and also select triangle B and circle C.  Once these 3 shapes are selected then change the shape so they are all 'clouds' or 'hexagons'.  Having to select each one individually and then change it is very time consuming if you want to change how you've organized a mind map once you've built it. Thanks!

Click and drag selecting will select anything that has a part of it inside the selected area. This makes it hard to pick things that are also close to other things without also picking them.... In other software I have seen various techniques to overcome this. If you want only one select method make it select things completely inside the area - that's more normal Make it a setting to choose which method it uses Use a modifier key to switch Dragging selects everything fully contained unless you drag from bottom right to top left (sketchup does this it's very easy to use) I will also post a feature request. I ask here in case there's something I am missing.

Getting to know a new cloud environment can be difficult and time consuming. Cloud documentation may be out of date or might not exist at all. Building cloud models manually is a significant time investment and can introduce human error. Instead of trying to document your cloud manually you can use Lucidscale to quickly model and understand your existing cloud architecture.   1. Import your architecture into the data hub. Navigate to the Data Hub from your Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center article on importing your data.   2. Create new model in Lucidscale.  Auto-generate a model from y

Hi   Using  Lucid  for few years I see changes in sharing function. What I need is to send link to non-team member so that could just open it read-only in browser. Now I get message that user should login to see the pic. That's not what I need