Product questions

I have updated an account multiple times with IAM credentials.  I get Tags on all of my resources except ECS - Clusters ECS Services ECS - Tasks.  What can be done to get ECS tags into LucidScale?

Im coming from visio (however this is a fresh new lucidchart chart not an import). the chart is 6x pages and when i go to select all the shapes on a page lucid is selecting multiple shapes of the same kind on other pages.  (i have verified the shapes are not grouped ). Here is a screen recording of the issue: What im trying to do here is select all shapes on this page (page 6) and shrink them slightly to better fit on the page 6 page margins.  I am using multiple layers  if that is relevant. Am i doing something wrong?  many of these shapes are duplicates with only the text changed (so maybe im using the wrong process to duplicate them and the shapes are still linked somehow?  to dup a shape i select it then alt+drag) This would work on visio by the same process im trying here (but without selecting shapes on other pages) thanks  

Hi I would like you to fix this problem for  me . The problem is Lucid chart app cannot provide me the word what  I meant to type you can check this problem from this picture. The word what I meant to type in is “เลือกตั้ง”  but it shows me the incorrect one “เอกง”. Please figure out this problem as soon as possible Thank you (The language is Thai and this problem appeared in Ipad Pro)

I am using the UML Sequence Markup to generate the diagram. Recently I found that it is not able to resize the whole diagram anymore which is workable before.

Is there any way to star a document with the document open? The only way I can find to star a document is from the more option when the document is closed. I want to star the document before I close it because I then have to go find it in the folder just to add the star.  

Whem I collapse a node can I get all other attached lines to dissapear too.  e.g when a node has multiple children and some of those children have lines attached to other nodes the lines to other nodes should also dissapear otherwise they create a mess on my mind map.

I have an org chart that we has undergone a number of evolutions by copying and then deleting the original.  We also export the data weekly in for automated reporting reasons.   Is there a way to control the name of the .csv file that is created?   It seems LucidChart is controlling that and it has evolved into a bazar file name (e.g. StaffingV004 r-_votbbOU02_b.csv).   I don't see a way to rename the dataset that is affiliated with our org chart and am seeking to know how to control it.    

How does a user embed a specific tab on a Guru card? I've read instructions for confluence and confluence could. I've tried using a "markdown box" with the lucidchart embed code that only displays the first tab. I've also tried "publishing" the specific tab and using the link as an "iframe" but it does not display properly. Error message says "lucid.app refused to connect".

I have opened a template. I click/select a shape that was used . How do I find what kind(name) it is called? Thanks.  

Hi there! We are using the Lucidchart diagram connector tool for Confluence. We receive however a lot of feedback from our base users that the current view is rather inconvenient as they present a quite limited view (even expanding it to the maximum via the settings) and that an expandable (/pop-up) full-size diagram view would be desirable.  Would you have any options/solutions along these lines? Unless you have any suggestions maybe you have some improvement plans for the diagram connector tool? Thank you very much in advance!Paulius

I have removed and re-added a few times with auto update on and with it off. When the page loads or even when I add the macro I can see the correct image load up for like 1-2seconds before all the arrows disappear and see to collapse into 1 spot and the top left. What shows up in Confluence:   The diagram in Lucid:

Hi I am using the product for org charts in  a university. the Faculty charts are large and to be readable need to be used by expanding different supervisor/departments as required. Is it possible to publish an org chart online and retain the expand feature or can this only be done within Lucidchart? Our main need is to be able to publish the org charts on our web site but they also need to be readable.   

Hello I am currently experiencing a weird quirk where if I password protect a document and attempt to access it via an actioned link within another published document that after entering the password it asks the user to log in to Lucid Chart whereas if the page is access via direct link the user does not have to log in to lucid chart.  Essentially:  Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Document Choice as shown in screenshot below) --> Enter Password --> User Asked To Sign In (I.E. Does not work) Vs. Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Published Link as shown in screenshot below) --> Enter Password --> Able to Access Document (I.E. Does work) Is there a fix for this? 

how do i create a dual reporting line in lucid charts?

I've just logged in and all of my documents have disappeared including customer documents. How do I get them back? How do I raise a support ticket?

Hello Looking for ways to show external party (with no access to Lucidchart) revision history via PDF or download file. 1) Is there a way to download lucidchart that will show changes made?

So I was on Premium and got downgraded to Free... which is cool... but because I guess I used some 'Premium 'features I now can't edit my chart.. but I don't know what those premium features are lol. Any tips?

The manage link for sharing is not clickable for the renamed folder. I cannot verify who has access to the folder or not. It always show "No one is here yet" even after I shared it with some groups.

Hi I have a flowchart with several process boxes - some have notes attached How can I share the process flow template to persons that don't have access to the software in a way that allows the notes to be seen...

When I set up an org chart linked to a gSheet after some days/weeks the link to the data breaks and I can't update. Essentially having to re-link and reformat the org chart. I have checked that the gSheet was not renamed or otherwise removed the org chart just loses the link.

When I first started my diagram I could double-click on a shape to add text to it.  Something happened where now if I double-click on a shape it lets me edit the shape instead of adding text.  How do I get it back to the mode where it will let me add text?

We recently installed the Jira Lucidspark integration and used it for PI Planning.  Now I've had a couple of users notice that updates they made to issues through Jira are getting removed.  I'm wondering if perhaps the issue version that is on the Luicdspark board is overwriting the latest changes made thru Jira.  I know the change made it Jira should sync to the board but wondering if the opposite is happening.  Pure speculation but had not seen this issue before integrating.  Has anyone else seen something similar?

hi im a student at univeristy of portsmouth. I'm unable to complete my design because im using the free account. is it possible for me to switch to a student account

Quel est le prix TTC en euros d'un abonnement mensuel ou annuel à la formule de base de Lucidchart merci

Is there a way to get a few spreadsheet samples such as the one used in this tutorial?   https://www.youtube.com/watch?v=7qFhoy8bLBc      Thank you!