Peer support

Hello everyone, I am looking to see if Lucid chart has a jira integration option where it’s possible to have a 2-way live sync between a shape and a jira ticket, I can see that this is supported by Lucid Spark, but I am not sure if it’s supported by Lucid chart or not. any information is appreciated. Thank you 

I have imported dataset and received the Smart Containers, however, I want to use each containers separately for a diagram on the other page. I want to still keep the connection between the single container with the dataset and other containers too. Right now, I cannot even seperate or use a single container individually. How to use each containers as a shape for my diagram without losing connection with each other? So when I update my dataset I can refresh them all.

When I export All User data, the list of users in the system does not match the users in the export.   There is less users in the all user data export than what is in the admin user list.

Is there a possibility to get multi-colored lines for people that design wiring diagrams with this software. I need to be able to do two color lines. It doesn't matter if its linear or in the dashed format. There are many instances where I need s black/blue, gray/green and what not. Thanks for any input.

Hello Admins,For a few days I am unable to use any templates. I can open it and use it but the template itself does not integrate correctly. Only the header and explanation are visible, sometimes the legend. I highly appreciate any support on solving the issue.

Hello - we have an organization of around 500 employees. We want to be able to share the org chart with the company with a published link. However, when we look at the publish link, we are not able to expand and collapse different supervisors to see their departments. Is there a way to do this on a live link?  Thanks. 

Integrate your Lucid Enterprise account with Google to enable your users to authenticate using SAML single sign-on (SSO) through your identity provider (IDP). The purpose of this post is to provide instructions on how to configure Google using SAML to work with Lucid. This is not an officially supported IdP, so you may notice that the instructions or screenshots in  may become outdated over time.Before proceeding with the steps in this guide, please refer to the Lucid SAML authentication instructions provided in the Configuring SAML with unofficially Supported IdPs post.To configure Google to work with Lucid, follow these steps:Navigate to the Google Admin Console. Click Apps. Select Web and Mobile apps. Click Add Apps. From the dropdown select Search for apps. Search for Lucid. Click Select next to the Lucidchart icon. Click DOWNLOAD METADATA to download the metadata file. Click CONTINUE.    In the ACS URL section add your ACS URL, this is structured like: https://www.lucidchart.com/

Integrate your Lucid Enterprise account with Ping Identity to enable your users to authenticate using SAML single sign-on (SSO) through your identity provider (IDP). These setup instructions are applicable to the Ping Identity products: PingID, PingOne, and PingFederate, but for the sake of this article, we'll refer to it simply as Ping.The purpose of this post is to provide instructions on how to configure Ping SAML to work with Lucid. This is not an officially supported IdP, so you may notice that the instructions or screenshots in Ping may become outdated over time.Before proceeding with the steps in this guide, please refer to the Lucid SAML authentication instructions provided in the Configuring SAML with unofficially Supported IdPs post.To configure Ping to work with Lucid, follow these steps:Log into your Ping Identity account. Navigate to your Ping Identity Admin console. Select Your Environment. Click Connections. Click on the Applications drop-down menu Select Applications Cl

Integrate your Lucid Enterprise account with an identity provider (IdP) to enable your users to authenticate using SAML single sign-on (SSO) through your IdP. The purpose of this post is to provide instructions on how to configure unofficially supported IdPs to work with Lucid via SAML. Before you configure Lucid with an IdP you will need to follow these SAML authentication steps in Lucid:Select Admin. Click Security in the left-hand menu. From the dropdown, select Authentication. Select Configure to the right of the “Allow SAML authentication” option to navigate to your SAML Activation page in Lucid. You will not be able to enable SAML until you have populated your domain and uploaded metadata. Under "Lucidchart Sign in URL," enter your Domain name. Ensure the domain you are using is not already in use, which will cause the XML file to not upload properly.   Click Save Changes. Scroll down on the SAML Activation page of Lucid and click Add Identity Provider to upload the XML file

ive have always had the same work flow,  i take a network switch map from visio,  import into lucid.as of recently the line numbers (text on the line connectors) are not showing up in lucid.  I know they used to as i have many maps with 100s of them. (same flow, UVexplorer → visio → lucid)  Same versions of both UVexplorer and visio. I have even tried now importing those exact same vsdx files (that were used in the past for lucid charts that do still have the line labels), and i still only get the connected lines, but no line labels.All of the shape data is there, but the lines are blank (just lines no labels). as i work around, i figured i could use this formula:{{=THIS."IF Name"}}(or the @.”IF Name”)  to label the lines,  and it works, BUT ONLY if double click a line.  hit type =,  wait for the box, then manually type out the text (ie any pasting anywhere, and i end up with #error as the label). any idea on these 2x issues?   (see video below that better shows the 2nd issue)thanks wh

Users on Enterprise accounts or Team accounts with Lucid Suite bundles that have an account-level Slack integration enabled will now receive a Slack notification at licensing that informs them that they have access to the Lucid Visual Collaboration Suite. This notification is designed to ensure that your users are able to take full advantage of licenses that your account has already purchased. For more information, check out this article.

I am coming close to the limit of my “unlimited documents” (yes, it is the documents, not the images that are taking up storage….). And ultimately I need more storage space.  I am an individual user, and honestly do not need 3 licenses, but I do need the space.  Cleaning up files is not an option….I need space. My question is this:  For the Team version of Lucid, it is 1GB per team member/license…. since I am an individual: Can I just be all three team members? If so, do I need to have a different email for each one? Or can I just have it all under a single email? I have tried emailing support, but no answer. I don’t want to be paying an outrageous fee if I don’t end up getting the space needed.Thanks!!!!

*** Can’t edit the typo in the question - Where not Were***There are many posts with replies from Lucid staff with links to articles that no longer exist, 404.What is the current articles on how to make your own shapes?https://help.lucid.co/hc/en-us/articles/207299896-Lucidchart-Basics-Work-with-Shapes-on-the-Canvashttps://help.lucid.co/hc/en-us/articles/207300256-Lucidchart-Basics-Access-Organize-and-Share-Shapes#collapseTwo

Currently there are only 3 statues in timeline Open, In Progress and Done. How can we add additional statuses to timeline?

I have requirement to add various objects on a LucidSpark diagram at various points on a meeting.  I’ve been searching for a while, but can’t find a way to do this.  I was wondering if you have a macro-language, or some other way of recording a script of events to replay at some triggered time?

When loading the following input to ERD import nothing happened. The export is coming from postgres - I followed the export schema from RDS. 

The screen for all of my charts started appearing black. I can still select new shapes and see the rest of the UI but the whiteboard is blank and black. 

Can You please suggest how we can track the baseline plan against the progress in lucid timeline?Example if the task is scheduled to be completed by January 31 and the task had to be extended until Feb 14 then how can this be indicated in Lucid. If the task is extended then extended part appears in a different colour. Is there any feature to track this?

Often, my documents, which I start in the upper left corner of the gray space, MOVE.  I will open the document and find all gray.  Then I have to hunt for my document.  Sometimes, the sliders are super hard to see.  So frustrating.  How can I fix this?

I have trying to make a family tree from a spread sheet. Lucidcharts’s sales page FAQ says that data can be imported with the use of “our family tree creator”.  How do I access said creator.  I can’t find information on it.  When I click the “Learn More” link it takes me to the Org Chart info page.  That’s not what I want.  I want Family Tree or Genealogy chart template information on how to load data from a spreadsheet. 

I’ve worked with Mural before at another company and they had a function where I could see who would drop images in the board. Is there a way in LUCIDSPARK to check who dropped an image or who edited text?

Hi, Can someone tell me how I go about submitting Ideas, Requests for Enhancement, etc.? Thanks, Kevin 

We have a board with different assignees on different cards. How do I find all the cards assigned to me? 

Hi All,  Does know of templates to model Mainframe Architecture?

There is lots of information to change the color, size, text or other attributes of a shape but not how “unlock” a shape and edit it to your liking. Specifically, I am trying to edit the router shape in Networking but it only show 4 ports. I want mine to show 8 ports so I want to edit the image but I cannot find how to do this. All comments are appreciated!