Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5992 Topics

Recently active

Most replies Most views Newest first

posted in Product Questions

Org Chart - Pull Photos from SharePoint

I am using Lucid to create an org chart from a spreadsheet. I have included a link in the "Image URL" field of my source data spreadsheet to pull in profile photos into the chart. The url link goes to a sharepoint site that requires authentication via SSO to access. Is it possible to enable Lucid to access the sharepoint site? It looks like there are integrations between Lucid and SP.

posted in Product Questions

Cannot access documents

Hi!   I cannot access any of my documents. All of them are greyed out and there is no notification or email. I have paid for this for a complete year only 10 days ago and now I cannot access.Please see attached

posted in Product Questions

clear geographical map stencil

Looking for a nice map to add to a diagram that is clear.  With just country outlines.  Anybody have one?

asked in Product Questions

Can't copy and paste in Lucid

Why can't I copy and paste

posted in Product Questions

How do I add pages in the same Lucidspark document?   I can do it in a Lucidchart doc.

posted in Product Questions

Disappearing Diagram

I created a diagram the day before and now the contents won't show.  In the My Documents view the thumbnail shows a white image unless I hover my mouse over it.  I can see the diagram properly when mouse hovering.  The diagram details show a size of 685.3 KB so there is something in there.  When I open the diagram it only shows an empty grid.  I tried changing the rendering options and opening in Chrome and Edge.  Thoughts?  TIA    

posted in Product Questions

Shading and colouring swimlanes

I have populated swim lanes with processes objects already and I want to retrospectively colour code the swim lanes. When I follow instructions to colour this works but hides all the objects. How can I shade the background of the swim lane and keep the objects visible? 

posted in Product Questions

The images I upload look blurry - how can I solve this issue?

I am trying to complete a school project but my pictures are blurry.

posted in Product Questions

How to edit block diagram in lucid app which is previously saved in .pdf .jpeg .doc file.

I have one block diagram saved .jpeg and .pdf file. How to to edit this block diagram in lucid apps (lucid chart or lucid spark) after importing. I can import them as image. But can not edit the image. I want to know how I can edit my block diagram in lucid app which is previously saved in .pdf .jpeg .doc file.

posted in Admin Questions

Setting up groups and team documents

Is there any guidance on how to set up groups and team documents? We have a new enterprise account and when we add a new user they can't access the team documents. In their profile we add them to the teams and groups but they still can't see the folders or the documents. Is the a relationship between the shared folder and the groups?

posted in Product Questions

Word doc convert to a workflow in Lucid Chart

Can you convert a word doc of bullet points to a workflow in lucid chart?  

posted in Product Questions

How to import webpage and make changes.

I had used Irise earlier where I can download Wedpage importer plugin to get the snapshot of webpage and it gives option to change the whole webpage.  Is there similar feature in Lucid or other wireframe tool   

posted in Product Questions

How to find user deletion logs in lucid chart

Hi Team - I'm new to Lucid Chart and would like to know if there is a way to find user deletion logs in lucid chart. A handful of users were deleted last week from Lucid Chart and I'd like to get the logs about who had made those changes.

posted in Product Questions

1 lucidscale seat and additional lucidchart users possible?

Is it possible to have a single lucidscale license and then have a few lucidchart licenses that can interact with lucidscale data and do extra diagramming?  

posted in Product Questions

Spell Check not working. How do I set up?

Hello My spell check is not turned on. How do I fix? Thanks Richard

posted in Product Questions

Are there any free models that are used to make plans for example of parks?

asked in Product Questions

Lines between layers in Lucidchart

In Lucidchart, I understand lines smart lines and layers. What I'm trying to figure out is if there's a way to drag a line from an object on one layer to an object in another layer. The reason this would be useful is for exactly one of the use cases in your help section where a customer drew a very confusing diagram for the prisons system. He was able to use layers and action links to show/hide relevant layers with the lines connected to the relevant objects but it seems to me that the lines were simply drawn to the object and not connected to it. This would mean that once my diagram got to a point where I needed to reposition some of the shapes the lines connected to them wouldn't adjust accordingly. This would be less than ideal. It doesn't seem too complicated to me to be able to recall in the code which object a line is connected to even if that object is in a different layer?

posted in Product Questions

Calculate number of template items in a drawing

I am trying to automatically count the number of specific items in a drawing.  A simplified Ex...  I have house plan with 4 speakers and 3 TV's.  The speaker and TV symbols are template items that are dragged into a floor plan.  I would like to have a chart at the top that would show the sum total of these items.  Is there an automatic calculation that would look at all objects in the drawing and if an object has a data attribute that says "Camera" or "TV" then add 1 to the total of camera or TV in the chart.   Is this possible?

posted in Product Questions

Cannot separate objects

I have a box with lines and text inside of it. When I turn the box 3 of the lines turn with it. They are not grouped together and the box is arranged to be at the back. There is no way to separate them.  (unable to upload either png or jpeg files. Getting message "You can only upload images (jpec gif or png). Image uploads are limited to 2MB." The files are less than 100KB each.)

asked in Product Questions

Org Chart Image URL won't update pictures

I created an org chart.  For the Photo I have their linkedin picture URL.  When I created it it worked great and the images showed up.  Now a month later none of the images show.  Why is this?  How do I get it to refresh?

posted in Product Questions

Cannot see Lucidchart in Add-ons list in Google Slides

Hello GuysI have a problem integrating Lucidchart into Google Slides. The extension was successfully installed and I can see the status Installed in the manage panel. However the extension does not appear in the list so I cannot launch it. Can you please advise me on what I need to do.Thank you

posted in Product Questions

OAuth2 Refresh Token Invalidation - How Can I Generate an Access Token Without Invalidating the Refresh Token Used to Obtain It?

I am trying to use Singer and Meltano—external ELT tools—to create an integration with LucidChart's API. This integration would allow for data to be pulled from a user's LucidChart account to populate a database or other storage medium. However I am running into an issue with the way LucidChart handles refresh tokens. As I understand it when I use the offline_access scope to have the user generate a refresh token I can then use this refresh token to request an access token any time within the next six months. However when I do so I also generate a new refresh token and invalidate the previous one. This makes my use case very difficult as I might potentially have multiple processes running at once attempting to use the LucidChart API. Awkward race conditions occur where one process attempts to use a refresh token that has been invalidated by another process. Is there any way around this difficulty? Is there any way to generate an access token without invalidating the refresh token that

posted in Product Questions

Issue attach lines to another line.

I'm having the same issue. When attaching an arrow to another line it will sometimes force me to attach the arrow to one side of the line rather than the other. How can you switch the side of a line you are connecting another line to?

asked in Product Questions

Resiszing images without retaining aspect - crazy that this can't be done.

Re:    March 15 2020 11:13 Hi  I added an image to my chart and I want to resize it without maintaining width/height ratio. I tried to unlock the proportions in the "shape options" menu but it doesn't work as desired. If I try to resize the image it is cropped instead of changing proportions. Any idea on how I can solve the problem? Thanks Valentina --   3 years later and you still haven't added this V1.0 feature? How did this not get fixed 5 seconds after the OG post nm me a paying customer 3 years later still being asked to accept "yeah it doesn't do that" for such a crazy basic function of a even a crudge photo editing app.  Every other object in your platform can be reized opening.  This is bizarre. 

posted in Product Questions

Insert emojis in plain text

Our company just migrated from Miro to Lucid and one of my very used features is missing – insert emojis inside a text frame. In Miro I could just simply click [control+command+spacebar] an emoji library appeared and I chose an emoji that was inserted into the text. It works even here in this comment section but not inside Lucid 🤦🏻‍♀️ is there a way how to make it work? Thanks.

1
...
90
91
92
93
94
95
96
...
240

Page 93 / 240

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.