Why are my drawings in LucidChart getting distorted? Images shifting out of place.
A detailed description of the problem and how it differs from the expected functionality.
When I make a diagram and then go back to it later it is distorted, shapes are not where I had originally placed them in my LucidChart Designs. This is hindering my work because I have to go back and fix all the distortions.
Any troubleshooting steps you have already taken.
Refreshed my browser, click through other tabs in my document. The distortions are random and not throughout my document, only happens on some tabs sometimes.
A screenshot of the issue and any error messages you see.
No error message appeared.
Image is below:
If this happens in one document or all of them.
It happens randomly on numerous documents.
If it happens in a copy of this document.
Not sure, I did not have a copy of this document.
If this happens in existing documents, new documents, or both.
Happens in both old and new documents.
If any of your collaborators working on this document experience this problem.
There are no collaborators.
Page 1 / 1
Hi @DrKimberly
It’s possible that toggling the rendering option for webGL may resolve this issue for you. If you go to the top menu, in the View section, then down at the bottom of the list for rendering toggle the option for webGL it might resolve the issue. Let me know if that fixes the problem for you.
Hope this helps - Happy to help further!! Thank you very much and have a great one! Warm regards
Hi @DrKimberly,
Thank you for your post! To clarify, the row should like the ones above correct? Do the rows above also have white boxes covering information?
Could you try opening your board in a private or incognito window to see if the import and timeline issue persist? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
If those don’t resolve the problem, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
