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February 29, 2024
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Lost access to previous Documents in Lucid Chart after license revoked

I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created.

 

My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.

 

 

Addie
AddieAnswer
March 1, 2024

Hey there, since this deals with your account, I am directing this to our support team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence! Thanks so much for your help and patience! 

Addie

Comments

Addie
AddieAnswer
March 1, 2024

Hey there, since this deals with your account, I am directing this to our support team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence! Thanks so much for your help and patience! 

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Addie
July 30, 2024

@Addie  Hi! I’ve just got the same problem. Could you please assist me as well?

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Kelsey Gaag
Lucidite
July 30, 2024

@Aliaksei, 

Thank you for your post! I have converted your post to a ticket so our support team can help you further.

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September 27, 2024

@Kelsey Gaag @Addie I started facing this problem today, could you please help?

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Kelsey Gaag
Lucidite
September 27, 2024

Hi @rohan.sharma.coinbase, 

Yes of course! Since this deals with your account, I have converted your post to a ticket so that our support team can help you out!

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