I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created.
My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.
Best answer by Addie
Hey there, since this deals with your account, I am directing this to our support team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence! Thanks so much for your help and patience!
+23Hey there, since this deals with your account, I am directing this to our support team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence! Thanks so much for your help and patience!
+16Thank you for your post! I have converted your post to a ticket so our support team can help you further.
+16Hi
Yes of course! Since this deals with your account, I have converted your post to a ticket so that our support team can help you out!
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