I want to share a Lucid Chart with guest collaborators, but when they try to adjust te board, they get the message that they are out of free shapes (60). Is there any way to grant them - for the specific shared board - access to alter the Lucid Chart, even when there are more than 60 shapes in the document?
Solved
Limited number of shapes for guest contributors
+1Best answer by Phillip W
Hey
To answer the most recent question, yes, this is normal behavior for Guest Collaborators. Guest Collaborators have the same access as a Free user without having to register for an account. This limits them somewhat in shape count, feature availability, downloading, and sharing the document. You can learn more about that here.
I hope this helps answer your questions -- please let me know if it doesn’t, I’d be happy to look into this further!
+24- Lucid Legend Level 10
Hi - I hope that you are Doing good !!
Am sure - Shapes available to guest collaborators is limited to 60 in the free version
Consider upgrading to a paid plan in Lucidchart that offers more features and allows for more shapes in documents
Hope this helps
Thank you very much and have a fantastic day!
Warm regards
+1Hi Huma, thanks for the response! We already have a paid plan (team). However, guest collaborators still get the message that they are out of free shapes. So I can add shapes as the owner, yet guest collaborators cannot. Is that normal?
+16Hey
To answer the most recent question, yes, this is normal behavior for Guest Collaborators. Guest Collaborators have the same access as a Free user without having to register for an account. This limits them somewhat in shape count, feature availability, downloading, and sharing the document. You can learn more about that here.
I hope this helps answer your questions -- please let me know if it doesn’t, I’d be happy to look into this further!
Hi,
I am also experiencing this issue. I believe my company is on the Teams license for LucidSpark.
I looked at the article you posted above to try and learn more but unless I'm missing it, I can't see anything in that article that talks about a shapes limit for Guest collaborators. Instead, I see a YES for shapes in that column, but no mention of limits.
What do you need to do/upgrade to in order to allow your team to be collaborators and add unlimited shapes?
+9Hi
However, prior to this my team were collaborating on the board in LucidChart, when everyone got a pop-up at the same time saying that they've reached their shapes limit (I don't have a screenshot of that one). So I'm unable to collaborate with the team on either LucidChart or LucidSpark. I believe we have a Team level subscription for both.
+9Hi
It is worth noting that you can close this pop-up to continue your work by clicking the X in the top right corner. Do you encounter any errors when working in your document after you close this pop-up?
Additionally, free users and Guest Collaborators now have access to an unlimited an object count in Lucidspark. However, there is still a 60 object limit for these users in Lucidchart. For more information about features available to Free and Premium users, you can reference our Lucidspark Plans article from the Lucid Help Center.
Hi Amelia,
You've helped me solve this!
I checked and I didn't have '’Anyone with the link'’ as an option in the Share menu, only '’Any logged in user'’. I believe this is because I originally created the board in Lucid Chart. I thought by clicking "edit the board in Lucid Spark" and resharing the link with the team it would fix the shapes issue but I see now why it didn't. So I created the board from scratch in Lucid Spark, and selected "Anyone with the link" and now the pop-up still appears but when the team close it, they can add new shapes onto the board, so we can collaborate again.
Thank you very much for your assistance!
Julia
+9Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
