Homepage not updating, can't share documents

Question

Hi,

For the past couple weeks my Lucidchart homepage is not updating to show the diagram names I’ve created. My work does get saved, as I can open them and see my diagram name and diagram populated. This makes it very difficult to navigate to the correct document.

I also notice that when I save my diagram, I will constantly get popups asking if I want to rename my document even though I have already set the document name and haven’t changed the name at all.

Finally, it seems saving the sharing settings on my document do not work. I have tried sharing a document with someone or making my document have a shareable link. But it doesn’t persist the settings.

Can someone please help? This is an enterprise account, if that matters.

Kelsey Gaag · Accepted Answer

Hi @sshimizu,Thank you for the reply and apologies for the delayed response. Are you seeing this issue in your older document’s still?Can you send a screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).Can you alsoplease send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Humas1985 · Answer

Hi @sshimizuKindly give a try with the basic troubleshooting and keep us posted.Basic troubleshooting – LucidHope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards

Reply

Create an account in the community

Log in to the community

Scanning file for viruses.

This file cannot be downloaded