I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created.
My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.
Hey there, since this deals with your account, I am directing this to our support team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence! Thanks so much for your help and patience!
Thank you for your post! I have converted your post to a ticket so our support team can help you further.
Hi
Yes of course! Since this deals with your account, I have converted your post to a ticket so that our support team can help you out!
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