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Severe usability bug

  • September 24, 2024
  • 3 replies
  • 61 views

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Lucidchart recently has become completely unusable, as my view canvas keeps scrolling if I simply navigate my mouse to any of the toolbars. Therefore I end up constantly having to revert the view position of my canvas.

 

Please revert to the old behavior and refrain from such app breaking changes.

Best answer by Kelsey Gaag

Hi @janwillem.meyling

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you have further questions.

Comments

Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • September 24, 2024

Hi @janwillem.meyling 

Would you kindly review this post and confirm its relevance to your current situation?

Lucid Chart moves across the window as I move the cursor (without selecting anything) | Community

If so, your patience is highly esteemed, as we may get this fixed any time as the team is on it.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Kelsey Gaag
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  • Lucidite
  • September 24, 2024

Hi @janwillem.meyling

Thank you for your post! This is currently a bug in our system and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on the thread below for updates.

 


Kelsey Gaag
Forum|alt.badge.img+16
  • Lucidite
  • Answer
  • September 25, 2024

Hi @janwillem.meyling

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you have further questions.