Peer Support

Hi if take a look at the screenshot there is a table of content feature. why cant I see it on my projects?

I must have accidentally added two rectangles on top of my org chart but I cannot figure out how to remove them!  Can anyone assist?  

I had a lot of diagrams that i need in my free account. When i tried to login I got directed to join a work organisation. I tried to exit and log in as normal. Now when i log in all my diagrams are gone? Please remove me from the org and give my free account back and let me know how i can recover my diagrams.

Dear Community Members,I'm seeking assistance regarding a visualisation issue I'm looking for a method to clearly indicate whether a rule is toggled on or off. Context: In the attached screenshot, you'll notice buttons labeled with co-owning department names. These buttons contain an action that toggles specific rules on / off upon clicking. When a rule is activated, parts of a process not owned by the designated department are grayed out.The problem: There's currently no visual indication on the button itself to signify whether the rule is active or inactive. Ideally, I would like the button's color to change to green when the associated rule is toggled on and gray when it's off. Otherwise, users might confuse which rule they toggled on and need to toggle off again to see the full process and its colour coding. Could anyone provide insight on how to achieve this?

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

some recent change has now caused misclicks in a diagram to randomly insert a new shape with a connector from an existing shape.  i never used to have this problem and it is fairly annoying. 

I have entered data into a custom label on a person’s org chart shape. After I add a reporting line, the text I entered into the label reverts to the default guiding text and I have to re-type the information into the label.  Label data seems to remain intact if the reporting line already exists.  Am I doing something wrong?

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

Notes are great but the icons become very obtrusive when one scales out. See example below:How can I make those note icons disappear?

Hello!I’m importing an SVG icon from Azure pack and when upscaling it does react more like a bitmap, not a vector image. I’ve tried multiple different browsers, but result is the same. Is this fixable? 

I am trying to group a text box object to an employee box in my org chart (see image below).  I created separate text boxes for the “start” and “end” dates of the sample employee and would like to group them to the employee box so that they follow it around when I rearrange the org chart. Is this possible? 

I have a complex shape that has icons and varied text. Initially made from primitives it will have several text boxes etc. One the shape image is created it will be grouped. Once grouped a data source will be applied that will have properties that will populate each of the text entities and update a property on the icons that will then be colorized by a rule. Please advise how to proceed. Thank you

We are transitioning to Lucid from Visio. what is the best way to begin training on Lucid?

I've set up the integration with SmartSheet but I would like the cards in the timeline tool and to use the timeline feature to update the dates of the cards.  Is this possible?  Is this possible with Jira Roadmaps?

Hello I have imported a data sheet into my diagram consisting of a list of countries which are coded "red" "amber" or "green" on a range of different variables (e.g. poverty education etc.). I have a shape (process box) in my diagram for each of these variables. I would like the user of a published version of the diagram to be able to select a country. When they do this I would like the variable boxes to update to show the correct colour coding (or get a coloured icon don't mind which) for that variable for the selected country.  I understand it is not possible to use a user input like a dropdown country list to achieve this. However is there a hack I can use to allow users to select a country somehow then reference that value to determine variable box colour/icon? Something with layers perhaps? In summary I need: Users selects a country Variable box checks their country selection Variable box updates to reflect the variable value as

I have an org chart with a field for salary. I'd like to write a formula that sums the salaries of subordinates under each manager. To do this I attempted making a custom data field "Salary" in each employee's shape and a custom field "Department Salary" in the manager's shape. In "Department Salary" this is the formula that I tried:=SUM(DESCENDANTS(@"Salary")) Seems logical right? But I get the result of 0. Why is this happening? Thanks in advance for any help!

In Lucidchart there are a group of 5 shapes with the Custom Data properties "Type" and "Vol". A readout shape is analyzing the siblings. .siblings.Type = [A B B A] .siblings.Vol = [30 65 45 10] I would like to: List the unique Types Sum the Vol for each Type The summation can be performed using the Map Filter and Sum functions. For example the hardcoded summation for Type "A" is "All A" = [30 10] = (Map("A"x=>filter(siblingsthis."Type"=x))."Vol" 40 = sum(@."All A") What I am missing is the ability to generate the unique array of Type to replace the hardcoded ["A""B"] with an expression. "Sorted Vol" = [[3010][6545]] = Map(["A" "B"] x=>filter(siblingsthis."Type"=x))."Vol" [40110] = map(@"Sorted Vol"x=>sum(x)) Has anyone created a formula to do this?

I read through almost all Formulas documentation and still cannot find an example for what I'm trying to do.  To make it as simple as possible here is an example.   I have 2 TextBoxes on a page.   Textbox1 and Textbox2 I want to make Textbox2 show a property value (name id text value anything) from Textbox1.   If I change Textbox1 text to "changed twice" I want to see that value/text in Textbox2.   What formula would allow me to see properties in Textbox1?  Everything I have tried has resulted in #ERROR! Thanks

I have a smart container with over 300 items and growing for tracking of a project. I would like to use the dynamic shapes with a formula as the value to display the percentages complete for different categories. I am unsuccessful at attempts to get a reference for the contents in the container itself or the shapes inside them to access their property values. I am able to use conditional formatting rules rather easily based off of the shape data properties.Example: 1 Smart Container 8 Overall blocks  (levels) 300+ items - Each item has a "Content Status" property. If I needed to show how many are complete on the first level I need to display: total number of shapes with "Level"=1 & "content status" = "complete / total number of shapes with "Level" = 1 I've tried incorporating the container.contents() and the count(contents()) formulas and keep getting returns of an empty array or 0. 

I have imported data and I need to sum a column of data if another column of data is = to specific text. Below is my initial formula but I keep getting an error.  =SUM(@"Annualized Cost") AND(x => x."Worker Status" = "Active"))

Hi I was inspired by the feature reveal on 5/16 that showed a budge that changed as collaborators dragged features into a certain area of the chart; this was set up using dynamic shapes and formulas. I would like to do the same with dynamic shapes that reference story points on Jira cards; ideally collaborates could drag jira cards into a box on the chart and see a total of the story points in that area. I have been able to get a sum of the story points of jira card that are grouped together but haven't found a way to set up an area where cards can simply be dragged into and then the story points only from those cards added up. I have tried using containers but these don't seem to have any relationship to the enclosed cards they only magnetize them. Is there a way to use formulas to reference certain objects based onto an area (shape/container/smart container/frame/etc.) that they are dragged into/on top of or is the only way to reference certain objects to manually gr

I have created custom hover text on conditional formatting, but I am unable to find a post or video on how to use it after the formula is inputted. My goal is to count the number of “children” in each container, so I do not have to do it manually as my chart grows. After researching this topic, I believe the proper formula on the custom hover text to be “=COUNT(children)”. Is this the proper formula to use for what I am trying to accomplish? If so, how do I view the custom hover text equation on my containers?

Is there a way to pass parameters (data) from one shape to another based on an action?  I’m trying to populate a stationary shape with the description from a shape that I select.  The shapes I’m using have data linked to them.  I see that the IDE has a “Selected objects” section, so I was hoping there was some way to use the Lucid formulas to accomplish this.  Any help would be appreciated.

Hi,If I have multiple ID Cards/nametags inside of a frame, is there a way to have a counter or enter a formula to see how many cards are in the frame?We are using Lucid for a virtual staffing board, and instead of counting the nametags manually, we wanted to just drag and drop and the counter move up or down based on # of nametags inside the frame. Also, I did search for older topics but the 2-3 I found were 1+ yrs old and did not have a solution at the time. Thanks,Justyn