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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5977 Topics
robinhuang
robinhuang
asked in Product Questions
Draw.io Import to Lucidchart does not preserve labels

I am trying to import my draw.io charts into Lucidchart. I tried a simple example but the resulting chart in Lucid does not have the edge labels. In Draw IO:I exported the file as an XML in Draw.io. And imported through Lucidchart by selecting Import Draw.io file option.Happy to share the XML file over email. But here it is: <?xml version="1.0" encoding="UTF-8"?> <mxfile host="app.diagrams.net" modified="2021-07-20T23:56:19.605Z" agent="5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML like Gecko) Chrome/91.0.4472.164 Safari/537.36" etag="Jc4X7KfIOD_FY74PYxQZ" version="14.8.2"> <diagramid="lyna7KCBsA6kekZuYKXq"name="Page 1"> <mxGraphModeldx="576"dy="712"grid="1"gridSize="10"guides="1"tooltips="1"connect="1"arrows="1"fold="1"page="1"pageScale="1"pageWidth="850"pageHeight="1100"math="0"shadow="0"> <root> <mxCellid="0"/> <mxCellid="1"parent="0"/> <mxCellid="M27Tg0lbC5T3MDaRsTp_-52"value="hello"style="edgeStyle=orthogonalE

473
Whittney C
1 year ago
Viktor K
Viktor K
posted in Product Questions
Using local storage instead of Lucid default cloud

Is it possible to setup Lucid in a way that the drawings/files will be stored Only on my local storage and no files will be stored on Lucid standard/cloud store?

243
Phillip W
1 year ago
kristoffer b
kristoffer b
posted in Product Questions
Saving flowchart for editing in the future

I'm trying to figure out how I can save a flowchart and open it for future revision. I can see the document saved in the left portion of the screen under "My Documents" and when I hover my mouse over the file icon it shows the exact flowchart I was working on but when I open the file by: 1. double clicking 2. right click -> open  Both still leads me to a blank graph screen and my flowchart I was working on is not populating. I've realized I can share the link to this flowchart and can be opened for revision but is there not a feature in Lucidchart where I can save and open for future editing without having to click on the share link? Or am I just missing something so obvious... Thanks.

271
Micah
1 year ago
john.a.lopez
john.a.lopez
asked in Product Questions
Lucid Custom Shape Library - BPMN objects

Dear Colleagues I've successfully created custom shapes with properties/meta-data being sourced from a data-source in Lucid applying the data-set to the the shape group and using the underlying entities pointing to the PARENT.propertyname However I wish to extend a Lucid BPMN object. I created the additional graphical objects the group and applied the meta-data to the group. The individual properties did update. However to access the default Activity marker and Task type one must first edit the group to then set the layout. Is there a means to set activity marker & task type via data-source properties? can one add to the BPMN symbol the additional properties without creating a group and applying the data-source/meta-data to teh group?   Thanks      

3410
Ian Baenziger
1 year ago
Jean E
Jean E
asked in Product Questions
Export to Visio without loss of formatting

Can flowcharts be exported to / imported from Visio without loss of formatting? I'm producing materials for a client company that uses Visio exclusively. I have a pro subs for Lucid and would prefer not to get Visio or at least create in Lucid and then use the free Visio to convert my Lucid charts to Visio.

863
Leianne C
1 year ago
kim s
kim s
posted in Product Questions
Sharing files

I want to share a file /document with a colleague but do not want their edit to over write my version is this possible?

11
Leianne C
1 year ago
Molie
Molie
posted in Product Questions
Integration of existing file of LucidChart to GoogleDrive

Hi It's probably an easy one but I don't find how. I have several LucidChart documents that are all in a file in LucidChart and I would like to be able to see them in my GoogleDrive.  How do I technically do that?   Thanks!    

155
Addie
Lucid Legend Level 1
1 year ago
Suresh.Gopalan
Suresh.Gopalan
posted in Product Questions
How to find the path of the exported PDF File

How to find the path of the exported PDF File https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-and-print-your-Lucidchart-document#:~:text=In%20Lucidchart%2C%20you%20have%20theto%20these%20different%20file%20types. This article says "5. Click “Download.” Your document will download to your local device." Which location/path?

92
Leianne C
1 year ago
enrico s
enrico s
posted in Product Questions
My board disappeared

Hi I worked on a board last week and ensured step by step it was saved.Saving doesn't work well at all even if connection is stable but i ensured the icon displayed "saved" before closing laptop. The board disappeared.I'm sure:- i didn't delete it (first time since then i log back in)- no one else has access to my accountIt's very frustrating we spent almost a working day on it.

285
Leianne C
1 year ago
dayna
dayna
posted in Product Questions
What happened to the "Zoom to page" option in view?

I no longer have "zoom to page" as an option in view. My old documents have it but any new documents I make no longer have the option.  Is anyone else experiencing this and know of a workaround?

41
Leianne C
1 year ago
Virginia Z
Virginia Z
posted in Product Questions
How to rotate text within a shape in this new version?

Hello. I cannot rotate text within a shape in this new version. I can't find the rotating text button.

2465
Whittney C
1 year ago
Shivali J
Shivali J
asked in Product Questions
How to convert ERD shapes to another shape in Lucidchart

Hi All How do I convert all the Entity shapes to another shape (with 3 Field Rows) without having to redraw the entire diagram? Thank you for helping out.  ?

225
Coumba D
1 year ago
subscription-lucidchart
subscription-lucidchart
asked in Admin Questions
Can deleted users access shared documents in Lucid?

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

487
Coumba D
1 year ago
Nicole.Mascolo
Nicole.Mascolo
posted in Admin Questions
Work being deleted when Migrating to enterprise

our company Migrated us form Lucidchart Enterprise licensing to the Lucid Suite. I no cannot see any of my old  work it's like it all been erased. Is there a way to get my work back ?   

41
Leianne C
1 year ago
Steve M108
Steve M108
posted in Product Questions
Can I Remove the Assignee Initials from a Card?

Is there a way to remove the initials from assignee on a card in a timeline? I like the feature of being able to assign the card to a specific date ranger however want to be able to customize the interior more. Is there a way to assign a date range to shapes instead? See below for Card Initials Example:

311
Leianne C
1 year ago
Nacho B
Nacho B
posted in Product Questions
Lucid Integration without a client id

I'm trying to do a proof of concept where I can see my Lucid documents in my web application being able to edit and manipulate them as desired. While researching the API I came across two problems: I don't have a client ID. Do I need to go through a validation process for my fledgling app to obtain that token? Is a premium version of Lucid required? Do I have a trial version available for testing purposes?

31
Richard U
1 year ago
Kirk K
Kirk K
posted in Product Questions
keeping people following a facilitator

When I'm a faciliator with guest collaborators my collaborators on PC laptops don't automatically follow where I navigate. They must choose to follow me as a collaborator. If I'm leading and they click to do something they unfollow me and must follow me again. Is this the way it's supposed to work? Is there a way I can at certain points force all to follow where I'm going on a LucidSpark page?

251
Addie
Lucid Legend Level 1
1 year ago
Mark S101
Mark S101
posted in Product Questions
Running Animation

I recently learned about using layers and actions to achieve animation. I have a chart where I want to show adding one layer after another one at a time.  I want to do this in a way that is similar to PowerPoint animation where I can keep clicking a next or arrow button and each layer will appear one after the other. However for each layer I wanted to show I need to create and click on a different button with an associated action. (I likely could have used hotspots instead.)  For ex 10 layers 10 different buttons. This created a tedious experience.  Is there any way to mimic PPT and either have a single button that can show each layer one after another by clicking on the same button over and over for each layer or simply going through each layer using a next/arrow button?

581
Phillip W
1 year ago
Petr B
Petr B
posted in Product Questions
Copy and paste does not work

Cannot be fixed even though trying. :/

41
Phillip W
1 year ago
Debby B
Debby B
posted in Product Questions
Building an app and creating the associated Entity Relationship Diagram using SQL

I want to develop a ToDo app in which a user can create Multiple ToDo lists with different purposes. Each list has at least one item. Each item can be tagged. Each item can be marked completed. There could be reminders for some items. Create the database schema for this application and draw an Entity Relationship Diagram for the database of the ToDo App.

172
Coumba D
1 year ago
Schuyler V
Schuyler V
posted in Product Questions
All lines and swim lanes are invisible but still present

I was working through some training on new features to Lucidchart when I realized all of the shape outlines swim lanes and connector lines in my charts have turned invisible. Regardless of if I exit my current diagram and load into an older chart none of my shapes or lines are visible. What is even more strange is that all of my text and shape fill colors remain and if I highlight shapes and lines I can see they are still there - it's just that I cannot get them to return to a visible color. 

631
Micah
1 year ago
zopagaduanjr
zopagaduanjr
asked in Product Questions
Letter spacing support in Lucidchart

A text box with font size 10: 1 2 3 4 5 6 7 8 9 A text box with font size 10 letter spacing = 4: 1    2   3   4   5   6   7   8   9 A text box with font size 10 letter spacing = 10: 1          2         3         4         5         6         7         8         9

195
Phillip W
1 year ago
Nazareth K
Nazareth K
posted in Product Questions
Office applications embedding in LucidSpark/LucidChart?

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

121
Leianne C
1 year ago
Rebeca Giovanna V
Rebeca Giovanna V
posted in Product Questions
El programa no me permite acceder para trabajar

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

11
Leianne C
1 year ago
David101
David101
posted in Product Questions
Where are the menu and formatting bars?

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

301
Leianne C
1 year ago
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